Installation token not found

[mascf]

I just purchased a 2 year license for 2 devices and can't activate the license key, I keep getting "Installation_token Not Found."  WTF!!!

[Malwarebytes]

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[exile360]

Greetings,

It may be an issue with the product not being able to access the licensing server to validate your license.  I would suggest first signing up for an account at My.Malwarebytes.com using the same email address you used when purchasing your license (instructions on doing so may be found in this support article) and then check to verify that your license shows up and shows that it has not yet been used/activated on any devices (it should show 2 of 2 devices available).

Once that's done, try activating Malwarebytes once more and verify that it is not being blocked from connecting to the internet by your firewall or any other software on your system including any proxy or VPN software.

If you still have trouble then please do the following to see if it corrects the issue:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Once that's done, go ahead and try activating the software with your license key once more to see if it is now able to activate properly.

Please let us know how it goes and if the issue still persists.

Thanks

[AdvancedSetup]

Hello @mascf and

Are you still having an issue with activating the program? If you can please follow the directions posted by @exile360 we should be able to get this corrected for you.

Thank you

Ron