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Can't get Malwarebytes to open

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Hi, Codeman.    :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support- to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.


Thank you.


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Thank you for the report file.   Just as an aside, this pc seems to have Kaspersky free.  Did you do a scan with Kaspersky ?

Did you just recently install Kaspersky?

There are traces of Avast antivirus.    The pc should only ever have just one installed antivirus.

I also see the Malwarebytes MBAR antirootkit standalone tool, & also the old mbamchameleon  ( please do not use the latter.  It is not in tune with Malwarebytes version 3.x ).

Please do not do any changes on your own.  Ask first if you have questions.


Please try uninstalling and reinstalling Malwarebytes for Windows using our Support tool. Let me know if that clears up the issue or not.

Uninstall and reinstall using the Malwarebytes Support Tool

You already have the tool.  You do not need to re-download it.  mb-support-  is on the Downloads folder


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Scanning with kaspersky wouldn't tell me any specifics other than it was there, which eventually led to me just reinstalling google chrome which seemed to have fixed the problem. A full scan after that showed it was clean with kaspersky and another scan I did with Malwarebytes also showed to be clean. So looks like I'm all good now. Again I appreciate the help!

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OK.  I am glad to hear all that.   You are welcome.  Always glad to help.

I just have 2 added tips.

See this article on our Malwarebytes Blog


You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera.

Scroll down to the tips section "How do I disable them".

also, if you use Chrome or Firefox browser, install the Malwarebytes beta browser extension.  There is one for Chrome & another for Firefox.

To get & install the Malwarebytes beta Chrome extension,

Open this link in your Chrome browser: https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

Then proceed with the setup.


I wish you all the best.  I will arrange to have this case closed.



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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



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