Account login query

[the_hamster]

After a protracted struggle, MWB Support has now successfully updated my *lifetime* account from old to new email/PW and full account details.  Now, after logging in to MyAccount portal, a <Select Account> page opens, with two options: (none), or Home.  Selecting (none) puts me into the detailed account page, while Home returns to *You don’t have a subscription right now....etc.*.  So, what exactly do those Account Options actually mean, and why does (none) open to correct sub page?

BTW, big thank-you to *Rose* in Support for sorting out what turned out to be a very complicated issue.

[Malwarebytes]

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[the_hamster]

OK, I think I’ve got it...under Settings > Account Name it shows (none);  however, the space is greyed out, and it’s not possible to give account a *name*...any ideas?

[exile360]

Greetings,

I checked under Settings for my own account and for the account name it just shows Home and I can edit it, so you can probably change it to whatever you like.  As long as it is showing all of your subscriptions/licenses and devices then it really shouldn't matter.  The important thing is that you are able to activate/deactivate licenses/devices there so that you can migrate your license from one device to another if you ever need to.

The (none) account must be a second account that was created when setting up your account for some reason, they must not have been able to put it under the typical default Home account name.  I would go ahead and let Support know about it and they can probably just delete the empty account so that your primary/Home account shows your licenses/subscriptions as it's supposed to.

[the_hamster]

Thank you for your response...actually, under a previous Ticket, I mentioned this peculiarity to the Support agent who has been working with me to actually register my license to MyAccount, and perhaps a fix can be effected at that end.

Cheers

[exile360]

Sounds good, hopefully they won't have too much trouble getting everything consolidated/looking right.