Jump to content
unknownguy

Newest Malwarebytes doesnt allow me to show notifications

Recommended Posts

So after this new update I can no longer see whats inside the notifications. I click on them but nothing shows up.

The language is in Swedish but I recorded this to a GIF and show that I can't get redirected to the page that shows what the tool detected.

This was working before, but not anymore I don't know why.

 

 

ujIvrHYjgv.gif

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Share this post


Link to post
Share on other sites

So after a reboot it still doesn't allow me to show the message from the notifications. I don't know why this won't work.

Share this post


Link to post
Share on other sites

Greetings,

Did you delete the logs from the Reports tab?  If so, that would be the reason as the details that are shown when you click on a notification event are displayed directly from the logs/reports.  If you didn't then it is possible that for some reason they were deleted during the upgrade process to the new version.

You should check the Reports tab to see if any entries are listed there, particularly related to any of the items listed in the notifications.  You can also verify that it is working as it should by triggering another event that creates a notification and then checking to see if you are able to see the details from that event and verify that the log entry is created under the Reports tab as it should be.  To do this you should be able to use the Web Protection block test website located at iptest.malwarebytes.com; just try to ping that site or to visit it using your web browser and Malwarebytes should block it.  Once it does, check your notifications and make sure you are able to see the details for that web block event.

Please let us know how it goes.

Thanks

Share this post


Link to post
Share on other sites

Hi @unknownguy,

Thanks for reporting this.

We can see that your detection reports are no longer on the machine, which is why nothing happens when clicking the notification. We're currently discussing whether this should result in the notification being removed from the Notification Centre.

You can click the "Clear All" button to remove the notifications.

As for why the detection report files are no longer present - unfortunately, it's not clear. How did you update to Malwarebytes version 3.8.3?

Edited by LiquidTension

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.