FYI the new version 3.8.3 download

[Maurice Naggar]

Regarding the standard download link for Malwarebytes  ( for Windows 7, 8.1, & Windows 10)

The setup file is mb3-setup-consumer-3.8.3.2965-1.0.613-1.0.11270

[PaulTall]

It won't activate

[Maurice Naggar]

The only reason I posted the top post  ( # 1) was just as an information note.

Paul,  ( from what I gather from the other thread you write in)  you should be pursuing help thru a Support ticket.

It seems to me you have a compound situation.   The My Account portal is one thing.   The actual license activation is another.

 

On the License activation attempt on the program itself:  Just exactly what is the exception message ?

 

On the My Account portal, have you tried to Login with the very first original Email address  ( from the original purchase ) ?

If not, then do so.   and if there is a hitch about the password, Click on the blue "forgot password" link.

.

 I would encourage you, if you have not already done so, to create a Help Ticket with Support.   This forum can only provide you generic type help.

Please go to this link   https://support.malwarebytes.com/community/contactsupport/pages/home-support

Provide the detail and submit the ticket.

Do scroll down to the section “Create Ticket”.

Please double check that you supply a valid / properly spelled & correct Email  ( hopefully the same one you used at the time or original purchase).

On the line “How can we help you”

Be sure to Select  “Need help activating a Malwarebytes product”.

[AdvancedSetup]

Hello @WesAlaska

Please see further information below and contact our Support Team if you're unable to resolve the issue on your own and they can assist you.

Also, prior to 2008 all versions were sort of beta and updated often. Please see the following comment from a previous employee as well. @exile360

 

On 6/26/2019 at 11:30 PM, exile360 said:

I've been hanging around these forums since before Malwarebytes Anti-Malware even existed (back when the only product they had was RogueRemover) and I was around through the first betas for the original Malwarebytes' Anti-Malware product and actually started working for Malwarebytes as their first QA and eventually became their first Product Manager (I was in charge of all products, including Malwarebytes' Anti-Malware) and I know for a fact that it was always 1 device per license for Malwarebytes' Anti-Malware Pro lifetime licenses.  They weren't competing with big AVs back then because they always marketed themselves as a complementary solution to be run alongside an active antivirus/IS solution (the layered approach to security) and only began marketing Malwarebytes as an AV replacement with the launch of Malwarebytes 3, and by then they had already gone to a yearly subscription.  I think what might be confusing a lot of people is that early on when Malwarebytes first changed over to the yearly subscription model rather than the lifetime license model, they did only offer 1 license for 3 devices (though it was for a yearly fee, obviously, not lifetime) and this was the first time Malwarebytes offered anything other than single device licenses for consumers (business licensing was always handled differently and was always based on yearly subscriptions from the start) and I believe that may be what many users are remembering; either that, or some unscrupulous sellers pushing fake licenses/cracks etc. may have been advertising it as a 3 device per license solution since that was the standard for the big AVs at the time and such scammers would often copy/paste much of their content from one product page to another, only changing the product name, images and pricing as necessary.

As for the allowance Malwarebytes made for multiple activations in the past, this was only to avoid blacklisting users' licenses when they moved their key from one device to another or uninstalled/reinstalled the product or reformatted/reinstalled Windows and reinstalled the product afterwards because they didn't have the infrastructure back then to properly enforce their licensing as they do now.  This is also why so many fake licenses had worked for such a long time up until recently because Malwarebytes finally put in place full license enforcement alongside license tracking (they always knew which keys were which and could tell by activation numbers which ones were being resold constantly by scammers and this is part of the reason they did the amnesty program back when they first changed over to a yearly subscription because they didn't want to leave all those users out in the cold, especially since many of them didn't realize they were using pirated/fake license keys).

Today Malwarebytes has a much more robust licensing solution in place that enables them to track not just the keys and users as they did previously, but also to identify specifically each device a license is active on where before they could only see the number of times a license was activated (and they couldn't see where it was still active only that it had been at some point; another reason they were so lax on enforcement back then).  Now they've got all their ducks in a row and are keeping track of things accurately and so they are now able to confidently enforce their licensing/number of devices properly.

By the way, I can speak from first-hand experience having been in a high position at Malwarebytes for close to 8 years, including throughout their largest growth periods leading up to the release of Malwarebytes 3 (as well as for a while afterwards), and I can say with 100% certainty that Malwarebytes was never in any kind of financial trouble or at risk for going out of business.  They have only grown since the company was first established (they had around maybe 40 employees when I first started with the company and by the time I left they had hundreds with offices on several continents and multiple offices in their home country of the United States).  They are still growing and all these changes and improvements (including the new My Account web portal and the improved license validation/tracking systems) are clear indicators of that, not to mention the fact that they have been able to turn down every offer they've received from many of the big AVs and other companies trying to buy them out.  They are still a privately owned company and they aren't hurting for business as far as I can tell based on how they continue to expand their product portfolio and improve their existing offerings.

These current issues with license validation are just the last remnant of the past licensing system, but once everyone gets their keys set up and fully activated in the current licensing system and My Account portal, dealing with license activation/deactivation will be much easier (I speak from first-hand experience having several lifetime licenses of my own which I too had to contact Malwarebytes Support to get tied to my My.Malwarebytes.com account, but now that they are I can see each license and device it is installed on and can easily deactivate it from there to move it to a new device or OS installation).

 

At no time were the lifetime licenses ever for more than 1 computer device.

 

Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
https://my.malwarebytes.com/

Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.

Thank you

Ron

 

Edited June 28, 2019 by AdvancedSetup
updated information

[Porthos]

Last comment, It used to "let" you "get away" with having 3 installs because in the past Malwarebytes had very little protection on licensing.

[AdvancedSetup]

User requested post deletion

 

[WesAlaska]

Weird thing was I never actually purchased a life time license it just appeared on my account. Whether or not it stated 3 devices in the past, it states only 1 now and I HAVE been using the product for a very long time with out further compensation so I have purchased a 3 device yearly license just now. I definitely want to support the product as it has always done a great job at protecting my systems.   So long as the prices are kept reasonable I don't mind paying the early subscriptions. 

 

I've been telling people for years Malwarebytes (the paid for version) + Msoft Defender combined is a pretty robust protection against pretty much everything.

[AdvancedSetup]

Thank you @WesAlaska

If you have not already setup "My Account" I would highly suggest doing so.

Thank you

Ron