Jump to content

Additional Devices for Windows


Recommended Posts

Last year, my computer guy installed Malwarebytes on my laptop and my husband's. Both up for renewal. Paid 39.99 last year for each one separately. I just upgraded mine for another year. It says I can add another device for an additional $10. Would I be able to do this even though the other laptop has the program?  That one will expire on Saturday. Not sure if I'm going to have to repay 39.99 for that device as well. TIA

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Link to post
Share on other sites

What Firefox states above is correct; you just need to cancel auto-renewal on your husband's license then you can buy the second device license when you renew yours and use the new license on his system.  You might be able to cancel auto-renewal on your own without needing to contact Support depending on who the billing company was for the license when it was purchased.  If it was Avangate or 2Checkout then you can cancel auto-renewal from the Malwarebytes My Account web portal at My.Malwarebytes.com; just go there and create an account using the same email address that was used when your husband's license was originally purchased (assuming you still have access to that email address of course) and it should show his license there automatically once you login.  Instructions on creating an account can be found in this support article and if the license was purchased through Avangate or 2Checkout then there should be an option there to cancel the subscription which will deactivate auto-renewal.  If it was purchased through Cleverbridge then you will need to contact Support as their system is not yet linked up fully to the My Account portal at My.Malwarebytes.com.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

Link to post
Share on other sites

Thank you for all of the information. My computer repair guy set it all up last year; I paid him at the time. I'm not really sure how it was processed. It is not on auto renewal. I will have to take a look and try to figure it out. Thanks again 🙂

Link to post
Share on other sites

Definitely was not on auto renewal.  The one I just purchased for my computer is now auto renewal.  I paid $10 for the additional device. Assigned the same key as my laptop. Pulled up my husband's information on his laptop, was able to click on the change license key tab. Put mine in. His is now updated on auto renewal till next year. Interestingly, the payment company for mine is Cleverbridge; the one for his is Avangate BV.  Maybe it's because I used two different cards for each purchase?  I'm glad I questioned this; just saved $29 😊

This brings me to a few more questions.  Does the company send an email prior to the renewal letting you know they're going to debit your card? Are you able to change back to manual renewal? And lastly, if for some reason you do not want to renew, how far in advance do you have to contact them to turn it off and to cancel?

I really appreciate everybody's help 🙂 thank you 🙂

 

Link to post
Share on other sites

Avangate

2 hours ago, P758 said:

Interestingly, the payment company for mine is Cleverbridge; the one for his is Avangate BV. 

I will answer this one. We computer techs whom are resellers have a portal for us. The old portal used to bill thru Cleverbrige the new portal for us is Avangate .

Link to post
Share on other sites

3 hours ago, P758 said:

This brings me to a few more questions.  Does the company send an email prior to the renewal letting you know they're going to debit your card? Are you able to change back to manual renewal? And lastly, if for some reason you do not want to renew, how far in advance do you have to contact them to turn it off and to cancel?

Yes, they should send a notification email (and you'll see alerts from the product as well) when the time is near.  You can cancel any time you wish as long as it is before the renewal date and you shouldn't be charged; and regarding changing back to manual renewal, for your husband's since it was purchased through Avangate you can cancel auto-renewal in the My Account portal at My.Malwarebytes.com, but for yours since it was processed through Cleverbridge you'll need to contact Malwarebytes Support to opt out.  If you ever do need to contact them simply fill out the form on the bottom of this page and inform them that you wish to cancel auto-renewal or cancel your subscription for your license and provide the necessary info such as the email address associated with your account/license, your license key, your order number if you still have it from your confirmation email from Cleverbridge etc. that way they can quickly find your license and cancel auto-renewal for it.

Please let us know if you have any further questions or concerns.

Thanks

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.