Web Protection blocks Outlook from contacting my Comcast email server

[sudrfer100fl]

When I turn real time web protection OFF, my Outlook can contact the Comcast server.   None of my other email addresses launched from Outlook have any problem with web protection ON, only Comcast.

I would like to have web protection ON and to be able to send and receive Comcast email in my Outlook program.

Any thoughts on how to resolve this?

Thank you.

[Malwarebytes]

***This is an automated reply***

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[exile360]

Greetings,

Please do the following so that we might take a closer look at your Malwarebytes installation to try and determine why it might be blocking your emails:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[sudrfer100fl]

Please find attached the requested zip file of the logs.

I ran it after turning the web protection ON, then running Outlook. 

And, as expected, my Comcast email would not connect.  Got the error message:

"cannot connect to the server." (0x800CCC0E).

Any suggestions would be most welcome.  Thank you.

mbst-grab-results.zip

[exile360]

Thanks.  It may be due to a known issue with Web Protection in version 3.7.1 of Malwarebytes.  Please try installing the new beta build 3.8 by opening Malwarebytes and navigating to Settings>Application and enabling the option under Beta Application Updates then scrolling back up to the top and clicking on the Install Application Updates button and allowing it to download and install the new build, restarting your system once the installation completes if prompted to do so, then test to see if the issue is resolved.

Please let us know how it goes and if the problem persists.

Thanks

[Ried]

You also have a ticket on our HelpDesk for this same issue - shall we close the HelpDesk ticket so instructions to you are not duplicated?

[sudrfer100fl]

Success!

V 3.8.2 installed, and Outlook now connects to Comcast! 

Yay!

(and yes, please close out the helpdesk ticket.)

Thanks again for all your help!

[exile360]

Excellent, I'm glad the beta did the trick !

Sorry about that @Ried, I wasn't aware there was also an open helpdesk ticket about this but I'm glad that you spotted it.

Anyway, please let us know if there is anything else we might assist you with in the future and we'll do our best to help.

Thanks

[Ried]

No worries, our Agent was going to advise the exact same thing. 🙂

[exile360]

Hehe, great minds think alike I guess  

[Ried]

Always!  😁