Malwarebytes NOT catching trojans

[buffee]

I have NEVER had an issue with Malwarebytes NOT catching worms/trojans/general malware. I have in the last 3 weeks gotten plagued by explorer.exe. No security I have sees it or gets rid of it. The ONLY way I can seem to get rid of it(max 3 days) is to force shut down when I am done for the day. Otherwise it gets me to my Google homepage and that's it. I cannot access ANYTHING! What I have been doing is starting my PC to see if it's there(I'll know if everything is frozen) that way I can reboot if necessary. This morning I have something new: taskeng.exe, which can also be a virus, worm etc. I am PC average. I have spent days on this and I have other things to do. I'm at the point that I am going to have to hire someone to handle this. I am not savvy enough technically to go into the bios or 90% of what Google has said to do and at this point I do not trust any link that says I need to download this/that & the other. I paid for security that isn't catching what is plaguing me. Help! I need a way to do this that is easy for a semi-tecky.  Random dumb question. I had issues the middle of May(ended up ,being my cordless keyboard) the USB was broken. I got a USB hub and plugged it into the remaining USB in the front. Keyboard works perfectly. It was after this that all this .EXE began. Any chance it could have been the USB or is that just coincidence? Thank you

Windows 7

32-bit

Chrome/sometimes Firefox

[Porthos]

8 minutes ago, buffee said:

I'm at the point that I am going to have to hire someone to handle this.

You can get FREE help in our Malware removal section. I will request your topic moved to that section.

[AdvancedSetup]

Hello @buffee and

Let me have you run the following and post back the logs as an attachment and we'll see what we can find. If your antivirus alerts about possible malware it is a false positive. Tell your antivirus to go ahead and allow the download.

 

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan Now.
• When finished, please click Clean & Repair.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[AdvancedSetup]

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