License issue and login error on My Account

[phtes]

I have the same situation which start after updating to the latest client. Says I have too many devices activated which isn't true as the license I have is for 3 PC's. Then when i try to go "Deactive other devices" it brings me to a login page that says "Oops, something went wrong. Please contact our support".

Oops, something went wrong. Please contact our support

Oops, something went wrong. Please contact our support

[WIamk]

I also encountered this exact same problem after updating.

[Porthos]

3 hours ago, phtes said:

I have the same situation which start after updating to the latest client. Says I have too many devices activated which isn't true as the license I have is for 3 PC's. Then when i try to go "Deactive other devices" it brings me to a login page that says "Oops, something went wrong. Please contact our support".

Oops, something went wrong. Please contact our support

Oops, something went wrong. Please contact our support

 

20 minutes ago, WIamk said:

I also encountered this exact same problem after updating.

I would encourage you, if you have not already done so, to create a Help Ticket with Support.   This forum can only provide you generic type help.

Please go to this link   https://support.malwarebytes.com/community/contactsupport/pages/home-support

Provide the detail and submit the ticket.

Do scroll down to the section “Create Ticket”.

Provide all the detail  , including the license keys  and the name  & information about the seller, and purchase date.

[phtes]

3 hours ago, Porthos said:

 

I would encourage you, if you have not already done so, to create a Help Ticket with Support.   This forum can only provide you generic type help.

Please go to this link   https://support.malwarebytes.com/community/contactsupport/pages/home-support

Provide the detail and submit the ticket.

Do scroll down to the section “Create Ticket”.

Provide all the detail  , including the license keys  and the name  & information about the seller, and purchase date.

Thanks for the recommendation. Just wanted to see if it was a known issue, but sounds like it's isolated or a few people. I have created a ticket, but haven't heard back yet.

[Porthos]

4 hours ago, phtes said:

I have created a ticket, but haven't heard back yet. 

They operate in a first come first serve basis. Also be sure to check your junk/spam folders. The help desk can get busy.

 

[wizeone]

you will need ot register on the my.malwarebyte.com site and add your key information, after about 5 mins the manage devices part sould populate and you can deactivate from there.

 

what i saw (and might not be the same for you) but the device mine was registered to was the same pc i am on and showed the computer name, but in client settings->account details it shows device name desktop-******  that does not match whats on record and preventing the key from working

[phtes]

19 hours ago, wizeone said:

you will need ot register on the my.malwarebyte.com site and add your key information, after about 5 mins the manage devices part sould populate and you can deactivate from there.

 

what i saw (and might not be the same for you) but the device mine was registered to was the same pc i am on and showed the computer name, but in client settings->account details it shows device name desktop-******  that does not match whats on record and preventing the key from working

I tried before and couldn't register before. Support hasn't gotten back to me and it's been a few days already.