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[ RESOLVED ] codes not working


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***This is an automated reply***

Hi,

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  • Root Admin

The issue is that you purchased from Amazon which is and never has been an authorized reseller. Basically you were scammed by someone on Amazon. You say you no longer have that account, but Amazon will have the record forever. They do not delete their financial records simply because someone no longer uses the account or forgets the password. I'm sorry to hear that you were scammed by someone on Amazon. If it were more recent it's possible that Amazon might have helped you but if it was many years ago that reseller was probably already found and black listed from their seller accounts.

As a courtesy, if you like, I can submit to sales and see about getting you a reduced cost subscription. 

Thank you

Ron

 

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  • Root Admin
  • Solution

The issue has been resolved. I will go ahead and close this topic now.

As a reminder to anyone reading this topic - if you own a license for Malwarebytes I would highly recommend that you set it up in your My Account page so that you can manage it on your own.

 


Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

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    manage your subscriptions
    view your order history
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    download the latest Malwarebytes software
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Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
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Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.

 

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