munchkin010 Posted June 25, 2019 ID:1318820 Share Posted June 25, 2019 Hello when i try and use my activation codes that i have had for many years they say i cant use them they are blacklisted. I have done nothing wrong so why would this be please. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted June 25, 2019 Staff ID:1318821 Share Posted June 25, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Staff exile360 Posted June 25, 2019 Staff ID:1318825 Share Posted June 25, 2019 Greetings, To get this issue resolved you will need to contact Malwarebytes Support directly. To do so, please fill out the form on the bottom of this page and they will assist you directly via email. Please let us know if there is anything else we might assist you with. Thanks Link to post Share on other sites More sharing options...
munchkin010 Posted June 25, 2019 Author ID:1318829 Share Posted June 25, 2019 thanks willl do Link to post Share on other sites More sharing options...
munchkin010 Posted June 25, 2019 Author ID:1318836 Share Posted June 25, 2019 I have a problem with contacting that way i dont have an account my id and keys are life time ones from before accounts what do i do know please? Link to post Share on other sites More sharing options...
munchkin010 Posted June 25, 2019 Author ID:1318869 Share Posted June 25, 2019 they wont help without an invoice and i dont have one it was years ago i got my licences now i find i have nothing just cant help this is poor i gotta say. in the past mbam has always been good. i feel really let down from a company i trusted for years. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 25, 2019 Root Admin ID:1318878 Share Posted June 25, 2019 The issue is that you purchased from Amazon which is and never has been an authorized reseller. Basically you were scammed by someone on Amazon. You say you no longer have that account, but Amazon will have the record forever. They do not delete their financial records simply because someone no longer uses the account or forgets the password. I'm sorry to hear that you were scammed by someone on Amazon. If it were more recent it's possible that Amazon might have helped you but if it was many years ago that reseller was probably already found and black listed from their seller accounts. As a courtesy, if you like, I can submit to sales and see about getting you a reduced cost subscription. Thank you Ron Link to post Share on other sites More sharing options...
munchkin010 Posted June 28, 2019 Author ID:1319451 Share Posted June 28, 2019 That would be great thanks Advancedsetup, much appreciated. Link to post Share on other sites More sharing options...
munchkin010 Posted June 28, 2019 Author ID:1319452 Share Posted June 28, 2019 I still have the boxes and bits of card with the key and id on them and the disks that came with the original buy Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 28, 2019 Root Admin ID:1319461 Share Posted June 28, 2019 Please take high quality pictures of the card and box and send me a private message. I will be out most of the day but will check back later. Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted July 3, 2019 Root Admin Solution ID:1320290 Share Posted July 3, 2019 The issue has been resolved. I will go ahead and close this topic now. As a reminder to anyone reading this topic - if you own a license for Malwarebytes I would highly recommend that you set it up in your My Account page so that you can manage it on your own. Find my premium license keyhttps://support.malwarebytes.com/docs/DOC-1264 Create your My Account profilehttps://support.malwarebytes.com/docs/DOC-1036 Once setup is complete, you are logged into My Account, where you can: manage your subscriptions view your order history retrieve your license keys deactivate your licenses download the latest Malwarebytes software update your billing information Your My Account profile only shows purchases registered to your login email. You must set up a new My Account login for each email address you have registered with Malwarebytes. My Account Login Pagehttps://my.malwarebytes.com/ Contact Malwarebytes Supporthttps://support.malwarebytes.com/community/consumer/pages/contact-us If you do need additional help please let us know and we'll be more than happy to assist you. Link to post Share on other sites More sharing options...
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