MrMetropolis Posted June 24, 2019 ID:1318702 Share Posted June 24, 2019 This is my first post, so sorry if i'm doing something wrong, or posting this in the wrong forum. So I just do a regular scan, and then I see this. Is it a false positive? I'm just asking to be sure, cause I don't feel like I should be removing stuff that's in System32 or something like that. Thanks for reading, and sorry if I sound/look stupid. Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 24, 2019 ID:1318704 Share Posted June 24, 2019 Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. There is a "task" that Malwarebytes for Windows has tagged as "riskware". The happenstance of where it is located is not one to lead to the assumption that it is false. Windows tasks are typically stored at that sub-folder. Different programs, apps, can setup tasks there. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-1.4.0.615.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Thank you. Link to post Share on other sites More sharing options...
MrMetropolis Posted June 24, 2019 Author ID:1318707 Share Posted June 24, 2019 22 minutes ago, Maurice Naggar said: Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. There is a "task" that Malwarebytes for Windows has tagged as "riskware". The happenstance of where it is located is not one to lead to the assumption that it is false. Windows tasks are typically stored at that sub-folder. Different programs, apps, can setup tasks there. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-1.4.0.615.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Thank you. Sorry for the long wait, but here: mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 24, 2019 ID:1318708 Share Posted June 24, 2019 Thanks for the report. Please do us a favor: when you start a reply on this thread, do not use the "Quote" feature because it makes the size of the reply huge. We do not need a re-quote. Just you and I are on this thread, as we go along. I get all replies. The tagged items are not ones have any relation to Windows operating system. Malwarebytes for Windows has identified them as riskware. I suggest to proceed forward & have Malwarebytes remove what it has tagged. The 4 lines items are in Quarantine. No, this is not a false positive. . You can do a different scan with the built-in Windows 10' Windows Defender. Just to get a separate check of the system. Windows 10 has the Microsoft Windows Defender which can run the Windows Defender Offline scan. Windows Defender Offline in Windows 10 can be run directly from within Windows, without having to create bootable media. Click the Windows Start menu button on the Taskbar, select Settings icon. Then choose Update and Security. Then look on the right hand side and click on Windows Defender. Then, scroll all the way down on the scroll bar, down to where you see "Windows Defender Offline" Click on the button Scan Offline to start the process and let it scan the system. Keep in mind that the design and what is scanned by Windows Defender is a whole different design from Malwarebytes. But do let me know how this scan goes and what the result is. . Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 27, 2019 ID:1319194 Share Posted June 27, 2019 Hi, Just checking in. How is it going ? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 30, 2019 Root Admin ID:1319736 Share Posted June 30, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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