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adware.mailru.batbitrst keeps reappearing

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Hi, I am seeing the same problem as:
https://forums.malwarebytes.com/topic/248429-adwaremailrubatbitrst-keeps-reappearing/?tab=comments#comment-1317760

The adware keeps coming up, Google Clean Up produces an error. I've run the scan multiple times and the same adware keeps appearing.malwareLog.txt

 

I've attached the malware bytes log here for reference.

Please help me.

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Hi, 

My name is Maurice. I will be helping and guiding you, going forward on this case.


We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Thank you for the reports.

The item tagged as Adware.MailRu.BatBitRst  is related to Chrome browser.

Note also on the scan report, that Malwarebytes indicated No Action By User.  I also see that Malwarebytes removed it before, but yet it re-appeared.

I believe that is due to Google Chrome's "SYNC" option.   I am listing a few steps to do  ( they wont take a lot of time altogether).

[ 1 ]

I suggest you  go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".

[ 2 ]

I would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner.

Please download the current release for Malwarebytes AdwCleaner from here:
https://downloads.malwarebytes.com/file/adwcleaner

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.

 

You should then see a screen showing "Scan results".

Review what is listed. If something is listed that you know for sure is safe, then for that line, click the check-box on the left so that it is un-checked.

(NOTE, clicking the small right pointed little arrow, will cause the screen to refresh & show all line items . )

 

When ready, click on the button "Clean and repair".

If prompted to restart then click on "Clean & Restart Now".

 

When You see screen with "Your cleanup is complete", click on the View Log file button.

It should then show as a open window in your text editor ( normally Notepad).

Do a File >> Save As, given it a unique name and Save to your Desktop or some other permanent folder.

 

Kindly provide a copy of that run report. Attach it with reply.

When done with Adwcleaner, click the X button to Exit out.

[ 3 ]

Start Malwarebytes.

Click Settings. Click Protection tab & scroll down to Scan options.
( use the scroll bar at the right as needed).
Be sure *Scan within archives* is set to OFF.

On the section "Potential Threat Protection"
look down at the one "Potentially Unwanted Programs (PUPs)" look and make sure it is set to
"Always detect PUPS ".

and

look down at the one "Potential Unwanted Modifications (PUM)" look and make sure it is set to
"Always detect PUM ".

and
scroll all the way down to the section Automatic Quarantine
On the line "Automatically quarantine detected malware" be sure it is ON



Then once all set there, click on SCAN button
Then insure Threat scan has a check mark. Then click Start scan.
Review the results list.
Then I would suggest you make sure all lines have a check mark

To that end, if you click the very top left checkbox you can force all detected lines ( if any are detected)  to be selected for removal. Be sure each line is checked.

mb3_quar_all.png.04cd608a24228b12f49ed2a5f6e74edc.png



Then you can proceed to click on the blue button Quarantine selected.


Let me know how it goes.
In Malwarebytes.
Click the Reports button ( on the left )
Look for the "Scan Report" that has the most recent Date and time.

When located, click the check box for it and click on View Report.
Then click the Export button at the bottom left.
Then select Text File (*.txt)

Put in a name for that file and remember where the file is created.

Then attach that file with your email.
Thank you.

 



 

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Thank you for the report.  That is a very good result from Adwcleaner.

Please go forward with point # 3  to run the special Malwarebytes for Windows  ( new) scan.

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You are welcome.  Thanks for the report.  That is a perfect one.  Is there anything else you need?  if so, let me know.

If not, we can plan to close this case.

I notice you are running the Free trial.  Just letting you know that the Malwarebytes Premium has multiple layers of active protection, including anti-ransomware protection.

Cheers,

Maurice

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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