lucko Posted June 22, 2019 ID:1318430 Share Posted June 22, 2019 hi i can't install malwarebytes anymore i got error code 5. what have i to do?? thank you lucko Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 22, 2019 ID:1318437 Share Posted June 22, 2019 Hi Lucko It looks like this is on a Windows 10 pc. ( not Mac). We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-1.4.0.615.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Thank you. Link to post Share on other sites More sharing options...
lucko Posted June 22, 2019 Author ID:1318446 Share Posted June 22, 2019 i have done is mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 22, 2019 ID:1318448 Share Posted June 22, 2019 Thank you for the support tool. By the way, congratulations on this pc running on Windows 10 build 1903 🙂 Please try uninstalling and reinstalling Malwarebytes for Windows using our Support tool. Let me know if that clears up the issue or not. Uninstall and reinstall using the Malwarebytes Support Toolhttps://support.malwarebytes.com/docs/DOC-2674 After that is completed, let me know how it went. Let me know if Malwarebytes for Windows is there & opens. Link to post Share on other sites More sharing options...
Porthos Posted June 22, 2019 ID:1318451 Share Posted June 22, 2019 @Maurice Naggar Pay close attn to the screenshot. Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 22, 2019 ID:1318452 Share Posted June 22, 2019 @Lucko You will need to Delete the 2 sub-folders highlighted above. We just cannot support cracked Malwarebytes software. Link to post Share on other sites More sharing options...
lucko Posted June 22, 2019 Author ID:1318466 Share Posted June 22, 2019 hi the problem is resolved. thank you Link to post Share on other sites More sharing options...
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