need fixlist.txt

[ByAnNa]

hi, can u help to give me the fixlist.txt for my problem? heres the addition and FRST.txt

thanks in advance ^^

Addition.txt FRST.txt

[Maurice Naggar]

Hi,

My name is Maurice.  I will be helping and guiding you.

I very much need to have the background detail and history of what is going on here.  What is going on on this machine ?

What do you see ?  where ?  how ?

Having the detail is very important, so that we are both on the same page, with a good full picture.

 

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

[ByAnNa]

hi maurice, thanks for replying, my trouble is i cant uninstall my apps from control panel. and the notification say " you do not have sufficient acces to uninstall Nox APP Player. Please contact your system administrator. "

and then i try to browse how to fix it and i find this

https://forums.malwarebytes.com/topic/216479-virus-taking-over-admin-rights/

and then i follow instruction there. so i can get addition and FRST that i upload before.

theres zip file that u ask maurice.

thank you.

mbst-grab-results.zip

[Maurice Naggar]

Thanks for the Support tool report.   The other case had a very specific infection.   Yours is not that one.

The message you cited seems to point to Windows advising you, that there is some access rights / permissions issue about the Nox App player.

This does not mean that there is a infection issue.

Start Malwarebytes.

Click Settings. Click Protection tab & scroll down to Scan options.
( use the scroll bar at the right as needed).
Be sure *Scan within archives* is set to OFF.

On the section "Potential Threat Protection"
look down at the one "Potentially Unwanted Programs (PUPs)" look and make sure it is set to
"Always detect PUPS ".

and

look down at the one "Potential Unwanted Modifications (PUM)" look and make sure it is set to
"Always detect PUM ".

and
scroll all the way down to the section Automatic Quarantine
On the line "Automatically quarantine detected malware" be sure it is ON


Then once all set there, click on SCAN button
Then insure Threat scan has a check mark. Then click Start scan.
Review the results list.
Then I would suggest you make sure all lines have a check mark

To that end, if you click the very top left checkbox you can force all lines to be selected for removal. Be sure each line is checked.

Then you can proceed to click on the blue button Quarantine selected.

Let me know how it goes.
In Malwarebytes.
Click the Reports button ( on the left )
Look for the "Scan Report" that has the most recent Date and time.

When located, click the check box for it and click on View Report.
Then click the Export button at the bottom left.
Then select Text File (*.txt)

Put in a name for that file and remember where the file is created.

Then attach that file with your email.
Thank you.

[Maurice Naggar]

Hi,

Just checking in.  How are things?

Maurice

[AdvancedSetup]

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Thanks