Intermittent Critical Process Died and other crashes.

[bsodeath]

SysnativeFileCollectionApp.zipI

I've been having blue screen errors, freezes, and occasional "no bootable device found" instances constantly lately.



Here's what I'e done to try to fix it:


sfc /scannow
DISM
chkdsk
Malwarebytes
ADWcleaner

Junkware Removal Tool
SuperAntiSpyware
Disabling fast startup
Acer Care Center tuneup
CrystalDiskInfo (disk is fine)
Windows Memory Diagnostic (memory is fine)
Intel Driver and Support Assistant
Manually checking for updates for every driver in device manager
Rolling back to earlier graphics card
Uninstalling recently installed programs
Uninstalling recently installed updates, then later reinstalling them



Here are the types of issues I encounter:

1. BSoD: I typically get Critical Process died and Unexpected Store Exception errors. These are regular blue screen errors, and on occasion they collect error data to completion. Using WhoCrashed?, I cannot identify the driver causing the issue. The program keeps reccomending I update ntdll.sys, but that doesn't appear to be a real driver.

2. Freezes: Whatever I'm doing freezes. I can still move my mouse, and click on the windows button, however when I try to click on the power button to restart, I can't. At some point, everything on my desktop except the recycle bin vanishes, including background pic and icons.

3. Failed boots: On occasion, the computer fails to boot altogether. Sometimes it will say "no bootable device found", other times it brings me to "windows boot manager". Usually it just needs a couple restarts and it's back to normal.

4. Corrupted Recycle Bin: This is an interesting one. For whatever reason I downloaded the File&Folder Troubleshooter from microsoft. The first time I ran it, it fixed a few issues, and also told me the recycle bin was corrupted, and fixed it. Now interestingly enough, I ran it again a day or two after, and the recycle bin had been corrupted again. I now run it several times a day, and at least once a day, it tells me the recycle bin is corrupted, and fixes it. I don't know what this means or why it is usually corrupted, but thought it would be good to note.


This just sort of came out of nowhere. I don't know what could've caused it, although I had a failed update (I was not on the internet and windows tried to update) around the time it started.


The errors almost never occur on wifi. I gave it to my school's IT to try and fix, and they never once got it to crash, and it was connected the whole time. At home, I do not have wifi. This is where crashes occur 99% of the time.

Shutting down the computer instead of sleep mode it seems to reduce the number of crashes.

The crashes occur at any time. Using any program. Sometimes even when I start the computer up.

Restarting it seems to get rid of whatever issue it has, even when it fails to boot.


I have plenty of storage space left. My CPU and Disk usage never go above 10%, my memory usage never above 40%.

 

OS - Windows 10
· x64 ?
· Windows 10
· Pre-Installed
· About two years old

Have not reinstalled OS

· CPU: Intel Core i7-6500U
· Video Card: Intel HD Graphics 520


· Acer Swift 3

Model Number: SF314-51

· Laptop

 

[jcgriff2]

Hi. . .  @bsodeath

My apologies for the late reply.

Almost always, when critical Windows  system services and Windows executables die suddenly without explanation, a hard drive is involved.

What typically happens is that during Superfetch/Prefetch or paging operations, kernel data from the hard drive gets loaded into RAM and during this process corruption occurs; the system service or Windows executable suddenly dies.

Run Hard Drive diagnostics on ALL drives connected to the system, even if one or more is a simple USB stick.

Run SeaTools for DOS, LONG test - https://www.sysnative.com/forums/threads/hard-drive-hdd-diagnostics-sea-tools-for-dos-ssd-test.4072/

Regards. . .

jcgriff2

Edited June 30, 2019 by AdvancedSetup
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