Malwarebytes license error

[ovidiuz]

Hello,

I purchased the license for 2 devices and I could only install one device.

Who can help me install the license for the second device?

mbst-grab-results.zip

[Porthos]

You need to remove the following blocks in your Hosts file.

Quote

Hosts File Blocks
==================================
Host data:    0.0.0.0                   keystone.mwbsys.com
Host data:    0.0.0.0                   telemetry.malwarebytes.com

 

A now to here. https://www.thewindowsclub.com/how-to-set-the-windows-7-hosts-file-back-to-default

[ovidiuz]

3 minutes ago, Porthos said:

You need to remove the following blocks in your Hosts file.

A now to here. https://www.thewindowsclub.com/how-to-set-the-windows-7-hosts-file-back-to-default

They are removed but did not fix the error

[exile360]

If you haven't done so already, I'd recommend signing up at My.Malwarebytes.com using the same email address you used when you originally purchased your license if possible.  Instructions on how to do so can be found in this support article.  Once that's done you should sign in there and you should see your license showing the total number of available devices and the devices where it is currently active, and if there is one that is no longer active taking up one of your activations you can deactivate it to free it up for your current system.  Further details on how to do so can be found in this support article as well as this support article.

If you still have trouble you should contact Malwarebytes Support directly and they will assist you.  To do so, fill out the form on the bottom of this page.

I hope this helps, and please let us know if there is anything else we might assist you with.

Thanks

[exile360]

Greetings,

This issue may be resolved by the new beta build of Malwarebytes, version 3.8.  You can learn more about it here.

If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do.

If you do try the beta, please let us know if it resolved the issue you were experiencing or not.

Thanks