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Hi BrianInWA:

Just a thought, but do you have Settings | Application |  Beta Application Updates turned ON?  Your image shows you have Malwarebytes v3.8.1, but the download link at https://www.malwarebytes.com/mwb-download/ is still offering me a v3.7.1 installer and the v3.8 Beta version for beta testers was just posted yesterday in the Malwarebytes 3.x Beta board.

Your dashboard also shows you have 94 scan detections.  Are those all recent scan detections?  It might be worthwhile to run the Malwarebytes Support Tool (under Technical Issues) as instructed in post # 2 of this thread and attach the mbst-grab-results.zip in your next post so the Malwarebytes employees can see details about your installation.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * Malwarebytes Free v3.5.1-1.0.365

Edited by lmacri
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Hi BrianInWA,

a)  Continue to work with Ron

b) I am curious as to what the My Account portal reports about the status of your license. 

Assuming you bought licenses directly from Malwarebytes, you would have supplied a Email at the original purchase.

That same email is what you should use to login to Malwarebytes MyAccount.

https://my.malwarebytes.com/en/login

 

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Maurice,

Good advice about the portal. That was the first thing I tried, but my two attempts to log in there met with the dreaded:

image.png.594774e94cce4e285313e6cc905feabb.png

I'm darn sure I've been in there many times over the years for other issues ; and I use a password wallet, so I'm not sure what's changed.

Perhaps the two anomalies are related?

Thanks Anyway

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Hi BrianInWA,

Assuming you bought licenses directly from Malwarebytes, you would have supplied a Email at the original purchase.

That same email is what you should use to login to Malwarebytes MyAccount.

https://my.malwarebytes.com/en/login

Click on  the blue "Forgot password" link.

 

p.s.  The MyAccount login is not related to the program version.

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