Jump to content
neko

Lifetime license (real) that I cannot deactivate to use it again!

Recommended Posts

I'm a little bit tired.ūüėü Somehow my lifetime license have not ever seen on my account¬†(yes it is old and bought many many years ago,¬†license¬†with ID and license key combination) but earlier it was accepted in activation .

Now, my old pc broken, I installed MBAM 3 Premium to new computer with my lifetime licence without problem at October 21, 2018, but I have to uninstall March 21, 2019 it because MBAM 3 did not work with Windows 10 Defender. Or so I thought, I did not knew that there was setting for MBAM 3 live with W10 Defender (Never register Malwarebytes).

Now, today, I installed MBAM 3 again, but I when I trying activate lifetime license, I get message that I have to deactivate previous activation. Ok. I click link to do so, but my account still not show my license (while I used it for years now). I cannot deactivate license or add it to my account! And... by the way, right now Activate license -button is greyed out on MBAM 3, nice.

I cannot find any way to contact support. Chat is open at night, I cannot submit ticket.ūüė• How I can get my MBAM 3 license work again?ūüôŹ

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including¬†double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Share this post


Link to post
Share on other sites

Well, of course, after posting message, I get ticket form opened and I sent ticket.

Is this real, that I cannot modify message sent earlier in this forum?

Share this post


Link to post
Share on other sites

Hello @neko

Glad you were able to get your ticket submitted.

Yes, unfortunately due to massive spammer abuse we've had to lock down many features on the forum to prevent their spam.

Thank you

Ron

 

Share this post


Link to post
Share on other sites

Here is original message when I try to activate license:

Quote

 

---------------------------
Maximum installations achieved
---------------------------
The usage level has exceeded the maximum installations allowed. There is a problem with your license key and we are unable to activate your license.

Please select one of the following actions:
---------------------------
Cancel   Deactivate other devices   
---------------------------

 

Then in My Account, there is no that license, so I trying to add it, and I get this:

Quote

The product key you are trying to use is already registered.

ūüėĪ

Share this post


Link to post
Share on other sites

Yes, the Helpdesk will be able to assist you with this. We have no ability here on the forums to correct such issues.

Thank you again

Ron

 

Share this post


Link to post
Share on other sites

I understand. I just wanted to document those alerts, so that if someone else was looking for help with the same things.ūüėŹ¬†And yell my pain and frustration.ūüėȬ†Even if you cannot help.

Share this post


Link to post
Share on other sites

Just a thought... if you still use the email address that you used to purchase your copy of Malwarebytes, try and create your Malwarebytes My Account (with the same email address you used to purchase Malwarebytes) and then try to add your license key into the account.  If you can successfully do that, then you may be able to reset/deactivate the key.

Share this post


Link to post
Share on other sites

Are you going to my.malwarebytes.com & signing in with the same details with which you purchased the license? 
If you use this you can deactivate your device & reinstall on a new one/or the same one with ease.

Share this post


Link to post
Share on other sites

Haven't heard back from @neko since last Wednesday so I assume they've been able to get their issue resolved.

I'll go ahead and close this topic now.

 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.