Lifetime license (real) that I cannot deactivate to use it again!

[neko]

I'm a little bit tired.😟 Somehow my lifetime license have not ever seen on my account (yes it is old and bought many many years ago, license with ID and license key combination) but earlier it was accepted in activation .

Now, my old pc broken, I installed MBAM 3 Premium to new computer with my lifetime licence without problem at October 21, 2018, but I have to uninstall March 21, 2019 it because MBAM 3 did not work with Windows 10 Defender. Or so I thought, I did not knew that there was setting for MBAM 3 live with W10 Defender (Never register Malwarebytes).

Now, today, I installed MBAM 3 again, but I when I trying activate lifetime license, I get message that I have to deactivate previous activation. Ok. I click link to do so, but my account still not show my license (while I used it for years now). I cannot deactivate license or add it to my account! And... by the way, right now Activate license -button is greyed out on MBAM 3, nice.

I cannot find any way to contact support. Chat is open at night, I cannot submit ticket.😥 How I can get my MBAM 3 license work again?🙏

[Malwarebytes]

***This is an automated reply***

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[neko]

Well, of course, after posting message, I get ticket form opened and I sent ticket.

Is this real, that I cannot modify message sent earlier in this forum?

[AdvancedSetup]

Hello @neko

Glad you were able to get your ticket submitted.

Yes, unfortunately due to massive spammer abuse we've had to lock down many features on the forum to prevent their spam.

Thank you

Ron

 

[neko]

Here is original message when I try to activate license:

Quote

 

---------------------------
Maximum installations achieved
---------------------------
The usage level has exceeded the maximum installations allowed. There is a problem with your license key and we are unable to activate your license.

Please select one of the following actions:
---------------------------
Cancel   Deactivate other devices   
---------------------------

 

Then in My Account, there is no that license, so I trying to add it, and I get this:

Quote

The product key you are trying to use is already registered.

😱

[AdvancedSetup]

Yes, the Helpdesk will be able to assist you with this. We have no ability here on the forums to correct such issues.

Thank you again

Ron

 

[neko]

I understand. I just wanted to document those alerts, so that if someone else was looking for help with the same things.😏 And yell my pain and frustration.😉 Even if you cannot help.

[Firefox]

Just a thought... if you still use the email address that you used to purchase your copy of Malwarebytes, try and create your Malwarebytes My Account (with the same email address you used to purchase Malwarebytes) and then try to add your license key into the account.  If you can successfully do that, then you may be able to reset/deactivate the key.

[Doctor9fan]

Are you going to my.malwarebytes.com & signing in with the same details with which you purchased the license? 
If you use this you can deactivate your device & reinstall on a new one/or the same one with ease.

[AdvancedSetup]

Haven't heard back from @neko since last Wednesday so I assume they've been able to get their issue resolved.

I'll go ahead and close this topic now.