Jump to content

Malware purchased but no receipt

Recommended Posts

27 minutes ago, Tim33 said:

I purchased malware premium bytes for 1 device and for two years. I submitted payment, it shows in the credit card, but didn’t receive any confirmation email. How do I cancel this transaction?

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264  


Edited by Porthos
Link to post
Share on other sites

Hello and Welcome!

Sorry your having issues... please see the advice provided above by @Porthos so info.

Also please make sure you check you junk/spam folders for any emails from Malwarebytes with you receipt / license info.

Also you may try signing into that account portal to see if you can access your info https://my.malwarebytes.com/en/login (use the same email address you used to buy the software)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.