Malware purchased but no receipt

[Tim33]

I purchased malware premium bytes for 1 device and for two years. I submitted payment, it shows in the credit card, but didn’t receive any confirmation email. How do I cancel this transaction?

[Porthos]

27 minutes ago, Tim33 said:

I purchased malware premium bytes for 1 device and for two years. I submitted payment, it shows in the credit card, but didn’t receive any confirmation email. How do I cancel this transaction?

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264  

 

Edited June 17, 2019 by Porthos

[Firefox]

Hello and Welcome!

Sorry your having issues... please see the advice provided above by @Porthos so info.

Also please make sure you check you junk/spam folders for any emails from Malwarebytes with you receipt / license info.

Also you may try signing into that account portal to see if you can access your info https://my.malwarebytes.com/en/login (use the same email address you used to buy the software)