Activation Frustration

[Joannaphipps]

I had to reload my windows due to system errors.Today I tried to reinstall with my license and was told that I couldn't activate my program because I paid my money for only one device and I had used that one install. I feel that I have wasted my time buying the license because I cannot install it onto the same machine I licensed it for. This seems to be a rather unusual way of forcing people to buy multipack licenses just so they have reinstall capability. I tried to activate the license on the site, that failed as well.

 

 

[Malwarebytes]

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[exile360]

Greetings,

If you haven't done so already, please sign up at My.Malwarebytes.com using the same email address you used when you originally purchased your license.  Instructions on how to do so can be found in this support article.  If you are unable to use the original email, if for example you no longer have access to that email address, then use your current email address and add your license key to your account manually by following the instructions in this support article.

Once that is done you should be able to reset your license key so that you may reactivate it on your device.  To do so, I suggest using the Deactivate all function described in this support article.

If you still have trouble getting your license reset/activated then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you further as they have direct access to the licensing system.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

[Joannaphipps]

Thank you Exile, you pointed me in the right direction. I was able to deactivate the device and then reapply the licence.

I consider this question answered and the thread should be closed.