request to insert files into Malwarebytes white list

[Mysthica]

Hello everyone,

we need to have Malwarebytes analyze some files that are part of an immunochromatographic test reading software; the software is periodically updated.

Once analyzed, we need these files to be included in the Malwarebytes white list.

The files are not viruses, they are not harmful and / or potentially harmful.

We kindly ask you to know what is the procedure to send these files, have them analyzed and put them in the Malwarebytes white list because blocking these files by your antivirus can cause us problems.

We look forward to your kind reply,

best regards.

 

[miekiemoes]

Hi,

Please zip and attach the files you want analyzed here to this post and we will verify if they are detected as false positives and fix/remove the detection again.

Thanks!

[Mysthica]

Thanks a lot!
I will follow your directions. The files are contained in the attached ScreenReader.zip archive.
After checking that the files are ok, will you put them in your white list?
I await your kind reply and thanks again,
have good day.

ScreenReader.zip

[miekiemoes]

Hi,

We weren't detecting any of the files attached. But I've added them to the whitelist for these files only. 

[Mysthica]

Thanks a lot again!

Best regards.