Jump to content
Mysthica

request to insert files into Malwarebytes white list

Recommended Posts

Hello everyone,

we need to have Malwarebytes analyze some files that are part of an immunochromatographic test reading software; the software is periodically updated.

Once analyzed, we need these files to be included in the Malwarebytes white list.

The files are not viruses, they are not harmful and / or potentially harmful.

We kindly ask you to know what is the procedure to send these files, have them analyzed and put them in the Malwarebytes white list because blocking these files by your antivirus can cause us problems.

We look forward to your kind reply,

best regards.

 

Share this post


Link to post
Share on other sites

Hi,

Please zip and attach the files you want analyzed here to this post and we will verify if they are detected as false positives and fix/remove the detection again.

Thanks!

Share this post


Link to post
Share on other sites

Thanks a lot!
I will follow your directions. The files are contained in the attached ScreenReader.zip archive.
After checking that the files are ok, will you put them in your white list?
I await your kind reply and thanks again,
have good day.

ScreenReader.zip

Share this post


Link to post
Share on other sites

Hi,

We weren't detecting any of the files attached. But I've added them to the whitelist for these files only. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.