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Zuko911

Malware removal failure at reboot

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Hi,

I'm having an issue with this malware that stops rebooting so it hasn't been quarantined despite several attempts.

Could you give me some help please? I've attached the Malwarebytes report.

mwbytes_log.txt

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Hello @Zuko911 and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

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Please go ahead and run a new Threat Scan with Malwarebytes and post back the results

Let me know if the original issues have been resolved or not.

The one log says that some of the Operating System files are corrupt but it was not able to fix it.

 

It's after midnight for me and I have somewhere to go in the morning. Please post back your logs when ready and I'll check them again sometime tomorrow.

Ron

 

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It seems like the original issues were solved. There were no threats detected.

Should I be worried about those corrupt files in the Operating System?

Thank you!

malwarebytes.txt

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It's not good that the core Operating System files have an issue. Please run the steps 1 - 3 again and post back fresh logs.

Then we'll see if anything obvious remains and look at getting the error from Windows repair fixed.

Ron

 

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You're running old compromised versions of  Java. Please go to Control Panel, Programs, Add/Remove and uninstall all versions of Java. If you really have to have Java then make sure you're always using the latest version and remove older versions. https://java.com

Are you still  using the Citrix ICA Client?

 

Let me have you run the following which will run the Window scan again for Operating System file issues.


Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Ron

 

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Okay it's still showing an error. Please zip the following log and attach it on your next reply.

 C:\Windows\Logs\CBS\CBS.log

Ron

 

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Okay, so it turns out it's a very minor issue in the CBS log file. Basically it is having issues repairing, creating a Microsoft OneDrive link file

2019-06-15 01:11:46, Info                  CSI    00004818 [SR] Cannot repair member file [l:12]'OneDrive.lnk' of Microsoft-Windows-OneDrive-Setup, version 10.0.17134.1, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2019-06-15 01:11:46, Info                  CSI    00004819 [SR] This component was referenced by [l:116]'Microsoft-Windows-OneDrive-Setup-WOW64-Package~31bf3856ad364e35~amd64~~10.0.17134.1.f647690e04ff7e43581b577deaab5f78'
2019-06-15 01:11:46, Info                  CSI    0000481a Hashes for file member [l:12]'OneDrive.lnk' do not match.
 Expected: {l:32 ml:4096 b:9905f2e7a5d33c75361570345fa4441c69ee318f39111cbc9dd9da49dbdf4561}.
 Actual: {l:32 b:a9c3771ac7e7ef357e36de1c52f1ba186275182e6d9f7732a5c1125684be762c}.
2019-06-15 01:11:46, Info                  CSI    0000481b Hashes for file member [l:12]'OneDrive.lnk' do not match.
 Expected: {l:32 ml:4096 b:9905f2e7a5d33c75361570345fa4441c69ee318f39111cbc9dd9da49dbdf4561}.
 Actual: {l:32 b:a9c3771ac7e7ef357e36de1c52f1ba186275182e6d9f7732a5c1125684be762c}.
2019-06-15 01:11:46, Info                  CSI    0000481c [SR] Could not reproject corrupted file \??\C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\\OneDrive.lnk; source file in store is also corrupted

 

Please see if the following article is able to assist you in correcting this issue

 

Reset OneDrive to fix OneDrive problems on Windows 10

Thanks again

Ron

 

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I tried the fix from the first link you shared, and my OneDrive seems to work just fine. How can I know if there is still an issue?

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From an elevated admin command prompt run the following command and press the Enter key.

 

sfc  /scannow

Ron

 

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Very nice, that's great to hear. I will go ahead then and close your topic and wish you well.

I'll go ahead and leave the following information below to help you keep your computer safe going forward.

 

Let's get real. If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. 
If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though)

Help Secure your browsers
 
Please install uBlock Origin for your browsers to better protect your system

FireFox, ChromeOpera , SafariMicrosoft Edge
AdBlock for Internet Explorer
How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018

This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings

Browser push notifications: a feature asking to be abused
HTTPS Everywhere
NOTHING TO HIDE documentary

Review your email and Office choices

Quit Gmail for free encrypted email - Tutanota
Why ProtonMail Is More Secure Than Gmail
LibreOffice - Free and open source office suite

Use Password Management software

Bitwarden
KeePass Password Safe

Encrypted Instant Messenger and Voice Calls

Riot
Signal
Wickr Me

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

Thank you for choosing Malwarebytes  as your preferred security protection software and tell your friends and family too. We're here to help.


Ron

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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