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PreciousChaos

Malwarebytes deleting my files instead of sending them to quarantine?

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I have a legitimate keylogger on my computer that is there intentionally and is not hiding or doing anything malicious and I installed it myself. I didn't think to whitelist, but I did think that Malwarebytes would, if anything, send it to quarantine or ask me before it deleted anything. But it did not. The program is not in quarantine, and in the log it just says"no action by user". But my program is gone. What's up with that?

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No, I'm not going to do all that. My files shouldn't have been deleted without my consent; I don't believe they are retrievable by Malwarebytes. I've wasted a lot of time on this and I'm not going to jump through hoops to debug your program for you. I'm just going to uninstall and discourage others from this program.

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Hello,

I understand that you are looking for help.

The report only takes just a few minutes.  And it is key to get information about the last few runs, and the program logs so that you can be properly helped along.

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"no action by user" indicates that the item was detected during a scan and that once the scan completed the user took no action to have Malwarebytes remove what it detected.  This indicates that even though Malwarebytes did detect the item, it didn't remove it.  I suspect some other program on the system may have actually removed it and would recommend checking any other security tools on the system to see if they might have detected/quarantined it such as Windows Defender if active.  Everything that Malwarebytes removes is placed in quarantine.  It is hard coded to work this way and I have never seen a single incident where it did not do so.

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13 hours ago, exile360 said:

I suspect some other program on the system may have actually removed it and would recommend checking any other security tools on the system to see if they might have detected/quarantined it such as Windows Defender if active. 

I agree with this statement, since Malwarebytes detected it, and no action was taken, any other security product would have picked up on the file in question being accessed so it would have either quarantined it or removed it. Check your other security software to see if its there.  My AV works in this manner. Any file that gets touched by any software gets scanned by the AV.

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