Norton Blocked an attack by: Miner.bitcoinminer activity 7

[adrianborg]

Hello, Call me Adrian. I have Norton antivirus and recently started seeing this warning popping up all the time, and no matter how deep i let Norton run it wont do anything but say it's blocked the attack. I found someone else on this forum who experienced the same issue in this thread, but i can't recall ever seeing activity 9 being shown like they had, in my case it's only activity 7. I tried running the same programs as the person in this thread was told(without having my logs checked) but the warning about the blocked attack keeps coming up. Norton asks me all the time to run power eraser and scan for bad files and one such file found time and time again when run is riched32.dll, i don't know whether this is a bad file or not, but even if i remove it, it comes back.

 

I'm willing to do anything instructed to remove the issue, follow the instructions exactly and do nothing but as instructed. I would appreciate the help a lot, because this is simply beyond my abilities. Im aware this could take time so I'm in no rush. 

Thank you beforehand for having a forum you can turn to for help with these things.

[AdvancedSetup]

Hello @adrianborg and

Let me have you run the following and we'll see what we can find. Please temporarily disable Norton while running these scans and make sure to re-enable once completed.

 

 

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan Now.
• When finished, please click Clean & Repair.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[adrianborg]

Hello Ron, thank you for the response!

 

Step one:log.txt

step two: Didn't get a clean and repair option, got Run Basic Repair, and the option to save a log alongside that option, so i saved a log before and after clicking that option. the first file before running basic repair was AdwCleaner[C00].txtand the log after is AdwCleaner[S00].txt

step three: Addition.txtFRST.txt

 

I hope I have followed the instructions well enough, i downloaded the software from the links you provided.

[AdvancedSetup]

Please temporarily disable Norton and run the following fix. Once completed make sure to re-enable Norton

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

[adrianborg]

Here's the fixlog. Fixlog.txt

[AdvancedSetup]

Great, okay, please follow the directions from the following topic and let me know if that corrects the issue or if you're still getting blocks from Norton

 

Ron

 

[adrianborg]

On 6/12/2019 at 8:23 PM, AdvancedSetup said:

Great, okay, please follow the directions from the following topic and let me know if that corrects the issue or if you're still getting blocks from Norton

 

Ron

 

Hello Ron, I've been giving it some time now after doing what you instructed in your last post, and I havent had a warning since? However as I thought about it, I think I saw them last before doing the FRST fix from your post before your last one, and after using your script. I'm not sure though, but the block warning hasn't popped up for almost two days now so it seems the problem is resolved and I am so grateful for your assistance. It was invaluable and I can't believe you do this for free, what a saving grace! 

I gotta say I'm very disappointed that I paid for Norton but it couldn't resolve this...Maybe after my licence runs out I'll get malwarebytes instead. It just feels more human going through a forum with a problem like this than letting a stranger from a corporation possibly need to remote control my computer to fix the problem. 

Either way, thank you again.

[AdvancedSetup]

You're quite welcome @adrianborg

I'll leave you with the following to help keep your computer clean going forward.

 

 

Let's get real. If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. 
If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though)

Help Secure your browsers

Please install uBlock Origin for your browsers to better protect your system

FireFox, Chrome, Opera , Safari, Microsoft Edge
AdBlock for Internet Explorer
How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018

This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

Thank you for choosing Malwarebytes and tell your friends and family too. We're here to help.

Ron

 

 

[adrianborg]

Thank you so much for the advice, I've been looking into changing into another browser because I know chrome isn't secure at all. It's just so convenient, you know. But I used to use firefox years ago so the change back shouldn't be so hard.

Ill make sure to start incorporating these tips soon!

 

Have a great weekend!

[AdvancedSetup]

Same for you.

Take care.

Ron

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks