Jump to content
Lollie

Fallout 76 - Malwarebytes blocking Social Functions?

Recommended Posts

Been having some trouble with appearing online in the social menu and for social functions like grouping in a game - Fallout 76. No problems staying connected to actual game itself though.

 

I think Malwarebytes is blocking some part of Fallout 76's social function/server as my friends menu disappeared as usual but then I noticed Malwarebytes was actually connected to the Fallout 76 social functions server for some reason. I have put in all the exceptions and there's nothing I can do my end to get Malwarebytes to ignore this game and stop blocking things, so it seems that there's some kind of issue with the game and Malwarebytes.

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Share this post


Link to post
Share on other sites

The automated reply isn't anything to do with my issue, so I do need some human to come in here and take a look at this situation.

Share this post


Link to post
Share on other sites

Greetings,

Do you still see the issue if you disable Web Protection in Malwarebytes?

Share this post


Link to post
Share on other sites
3 minutes ago, exile360 said:

Greetings,

Do you still see the issue if you disable Web Protection in Malwarebytes?

I tried turning that off to see if Malwarebytes backed off the server, but didn't see that happen, it seemed to stay connected to that server. Only when I disabled Malwarebytes itself the connection was cut from Malwarebytes to the Fallout 76 server.

Share this post


Link to post
Share on other sites
Posted (edited)

Hi @Lollie,

Please carry out the "technical issue" instructions in post #2 so we can take a closer look at the issue.

Just to confirm, is the following accurate?

  • When Malwarebytes is running, social options in Fallout 76 do not function correctly.
  • Disabling Web Protection has no impact and the issue persists.
  • After "Quitting Malwarebytes", normal functionality is restored to Fallout 76.


Do you experience a similar issue with other games/programs?

Edited by LiquidTension

Share this post


Link to post
Share on other sites
5 minutes ago, LiquidTension said:

Hi @Lollie,

Please carry out the "technical issue" instructions in post #2 so we can take a closer look at the issue.

Just to confirm, is the following accurate?

  • When Malwarebytes is running, social options in Fallout 76 do not function correctly.
  • Disabling Web Protection has no impact and the issue persists.
  • After "Quitting Malwarebytes", normal functionality is restored to Fallout 76.


Do you experience a similar issue with other games/programs?

 

All of those statements are correct. However I have to mention that the game is poorly coded and could easily be doing something it shouldn't be doing to make Malwarebytes suspicious. Due to a CTD bug (application issue, silent crash to desk) I have had to run game sandboxed to avoid the CTD. Another person found that if he disabled hardware DEP it stopped his CTD of the exact same type as well, it looks like the game tries to access protected memory or something.

 

File attached.

mbst-grab-results.zip

Share this post


Link to post
Share on other sites

Sorry, didn't answer the last question:

I don't experience any similar issues in any other game I play. It's just this game.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.