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Malware Byte Does not open


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Malware byte is not opening in my laptop. When I click at mbam.exe the program starts in task manager for just a second than gets closed. I tried running it as admin. but it is not working for me. Please help me some random website opens in my laptops browser while I am not using the browser or when I put my laptop o charging. Please I am desperate for help.

Thanks&Regards

Mayankjot Singh

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Hi, 

I will be helping and guiding you, going forward.
IF this machine runs on Windows XP, please stop and tell me about that.

We need to get information from this machine in order to have the proper detail to help you forward.

Besides the report, it would be most helpful to know just which web browser is having issues.


 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Hello Mayankjot.

Thank you for the report file.

As we go along, if you have a question, stop and ask first.

Please do not do any changes or fixes on your own.

The infection here is stopping ALL security softwares from running.

What follows is a first step.

.

Please read all of these lines first so that it is all clear to you about our plan. I need a one time run of MBAR like listed here, please.
Please download Malwarebytes Anti-Rootkit (MBAR) from here this link
and save it to your desktop.

( Click the Download button  .....ignore any other info text displayed there)

 

One the file is saved to your machine:

Double click on the MBAR file and allow it to run.

•Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.

•mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.

•After reading the Introduction, click 'Next' if you agree.

•On the Update Database screen, click on the 'Update' button.

•Once you see 'Success: Database was successfully updated' click on 'Next', then click the Scan button.

With some infections, you may see two messages boxes:

1.'Could not load protection driver'. Click 'OK'.
2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

•If malware is found, press the Cleanup button when the scan completes. .

 

please also attach these logs are located in the mbar folder on your desktop where the tool extracted itself to.

mbar-log-2019-06-11  or 06-12  (xx-xx-xx).txt      ** (where xx-xx(xx-xx-xx) is the date and time of the scan)

Sincerely,

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  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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