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SVEC

pop.optional.mail.ru still live

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Hi tehere.

I got mail.ru  recently. I deleted all the folders connected with it, and  I suppose removed by adwcleaner, but everytime I open chrome, it said there is a program which  added an extension to chrome, so I remove that, run adwcleaner, it detect it, reeboot, and everything seems to be alright and clean, until I run chrome again. I can set it off, and it could be a solution, but if I try to remove from chrome extension or from the computer by adwcleaner, it appear again and again

I can find no suspicious software installed in directories,  either in the control panel.

But I'm not sure it was removed completely.

P.S. Also I ran the mb support tool (I attached mbst grab results)

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Posted (edited)
5 hours ago, SVEC said:

 everything seems to be alright and clean, until I run chrome again.

Is your Chrome synced, and so it's being restored by the syncing?

If you are synced then try turning sync off to see if it stops coming back.

If it is being synced then you'll have to remove it from the Google sync server from within Chrome itself.

ADW can clear your computer, but it can't touch the Google servers for obvious reasons.

Edited by nukecad

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I'm sorry guys, but my chrome is not sync (as you can see in the attached images).

It seems, there is  another program takes the trouble to add the pup

I'll try to remove chrome, clean by adw, and install again??

Screenshot_7.png

Screenshot_4.png

Screenshot_6.png

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Yes, that's definitely a viable option.

After uninstalling Google Chrome, be sure to also delete the C:\Users\Enzo\AppData\Local\Google\Chrome folder. Once done, reinstall Google Chrome and run AdwCleaner.

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Just to add, I'd also suggest installing and performing a scan with Malwarebytes if you haven't done so already just in case some other PUP or malware is present on the system which is reinstalling the PUP in your browser (something we've seen occasionally in the past).  You'll find the latest version of Malwarebytes available for download here.

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Sorry for the delay answer. 

I removed chrome and any folder conected with, and I installed  it again, and story goes on.

A software added the exthension. ADW detect it and remove it. But everytime chrome starts I'm in the same trouble.  It seems a system log trouble, but I have no idea.

The only way to ADW detect no problems is to remove google chrome by. It looks like I'll have to give up on chrome for the moment. At least, til I'll understand what's goin' on and why...

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Hello @SVEC

If you clean Google Chrome via the posted method and follow the steps exactly this entry will be gone assuming the computer is not actually infected with something. If you have another computer, phone, tablet, etc. that also has an account with Google Chrome that was syncing then that device needs to be cleaned as well or the entry will come back again once you enable Sync.

Please try the following method of cleaning Chrome

 

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

  • Open Chrome and at the top right, click ellipse.png.2829aeeb2aea006bc956de077091and then More tools and then Extensions
  • Write down the list of Extensions installed.
  • Next, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the  reset_chrome_sync.png "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the run dialog box.
     
    • run_command.png
       
  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

chrome_files_folders.png.00938ead26fa2bd

 

Restart your computer now and make sure there are no longer any redirects or other browser issues and let me know the results

Thanks

Ron

 

 

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Ok. I did all the steps you suggest me.

Unfotunately mail.ru is still there. More... also an Avast extension is been added by another program (it say). 

Note: Let me add: when I deleted all the files from Google\Chrome\User Data\Default\, Bookmarks files weren't in the directory.

I hope this detail could say something about. Personally, I'm still thinking maybe chrome is not in trouble,trans maybe there is something that create this issue to chrome .

Sure,  I can remove this ext.ension, but everytime I did, and removed the issue by ADW, it respawn to the next chrome start.

thank you  for your interest and help

Screenshot_5.png

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Okay, I've moved your topic to the Malware Removal forum where we can work on trying to locate the cause and remove it.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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