Think I may have a virus and mbam isn't removing it

[mattatcomputer]

When I check the task manager the CPU is at 100% being used by programs it wouldn't usually be working that hard for. I tried RKill and Mbam but neither have worked (but Mbam did pick up 2 files which I deleted) the problem persisted though. The sound seems to be have disabled as well and various apps are hanging and not loading parts. 

 

Appreciate any help, cheers

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Wait for further instructions

[mattatcomputer]

Hey sorry I've been really busy but I was on my computer this evening and I saw that there was a Windows update so I pressed restart now but when the computer turned back on it went to a strange 'bios update is process do not turn off your computer' and I thought it looked like malware so I held down the power button. Is there anything I can do? 

[mattatcomputer]

9 hours ago, mattatcomputer said:

Hey sorry I've been really busy but I was on my computer this evening and I saw that there was a Windows update so I pressed restart now but when the computer turned back on it went to a strange 'bios update is process do not turn off your computer' and I thought it looked like malware so I held down the power button. Is there anything I can do? 

Sorry just an update - tried turning on pc this morning and it won't start at all. The LED lights of the keyboard come on but the screen stays black. 

[nasdaq]

Well shutting down the computer while an update is not a good thing to do.

If you do not have the Installation disk for the system you may be able to download it from the net or the Manufacturer.

What Operating system do you have Windows 10, 7 or other.
What is the Manufacturers' name.

[mattatcomputer]

Yeah I thought it might be a bad idea after. But it looked very unlike a official update and more like a virus thing - I could be wrong though. Ok I see, I don't have a disk as Windows 10 came with the laptop. It's an Asus laptop. Would I need to download windows onto a CD and put it in? 

[nasdaq]

Hi,

Asus recovery media
http://www.bizcom-us.com/asus/rmrequest.htm

Follow the instructions on the page.

You may have  options to download the installation disk or they may provide mail service. Not sure.

Hope it works.

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

[AdvancedSetup]

Topic has been reopened per request.

Thanks

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks