ryasa #1 Posted June 4, 2019 (edited) I am unable to download the following: Malwarebytes Toolset 1.6.0 Beta . I am receiving a message that I do not have permission. Edited June 4, 2019 by AlexSmith Clarified title and moved out of MB3 forum. Share this post Link to post Share on other sites
Malwarebytes #2 Posted June 4, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Share this post Link to post Share on other sites
Porthos #3 Posted June 4, 2019 39 minutes ago, ryasa said: I am unable to download the following: Malwarebytes Toolset 1.6.0 Beta . I am receiving a message that I do not have permission. Are you a Techbench member? @AlexSmith Share this post Link to post Share on other sites
1PW #5 Posted June 4, 2019 (edited) Hello @ryasa and As long as you are using the published download URL: https://malwarebytes.app.box.com/v/MBTS-160-BETA you may ignore any box.com warnings and simply select either "Download" button. I just now downloaded the 80.15MB zipped archive (MBTS_1.6.0.1314_BETA.zip) without trouble. Reference: https://www.virustotal.com/gui/file/945c09c4d40ee9b7bfbdc15fe89f8c1a5b88cdddc66e8eccc2d565ac7ab62399/details Please post a reply with your your result. Thank you. cc: @AlexSmith Edited June 4, 2019 by 1PW Share this post Link to post Share on other sites
ryasa #6 Posted June 4, 2019 I think that is my problem. I did not have the url you provided to get it. Do I have to sign up for this? I was able to get the zip file. Thanks! Share this post Link to post Share on other sites
AlexSmith #7 Posted June 4, 2019 Just now, ryasa said: I think that is my problem. I did not have the url you provided to get it. Do I have to sign up for this? I was able to get the zip file. Thanks! Hi @ryasa!! I can get you taken care of. It's because your Forums account does not have access to the private Techbench area of the Forums. I'm guessing you missed the call out in the newsletter on how to get access. Don't worry though, I got you all taken care of now. Share this post Link to post Share on other sites
ryasa #8 Posted June 4, 2019 Thanks for your assistance! Share this post Link to post Share on other sites
1PW #9 Posted June 4, 2019 Hello @ryasa: Reference: https://forums.malwarebytes.com/topic/247515-malwarebytes-mbts-160-beta-feedback/ The URL above should give lots of info. Thank you. Share this post Link to post Share on other sites
AlexSmith #10 Posted June 4, 2019 2 minutes ago, ryasa said: Thanks for your assistance! No problem. Glad to assist. 1 minute ago, 1PW said: Hello @ryasa: Reference: https://forums.malwarebytes.com/topic/247515-malwarebytes-mbts-160-beta-feedback/ The URL above should give lots of info. Thank you. Indeed. lots of good info there!! Thanks for the assist @1PW Share this post Link to post Share on other sites
