Available devices

[Wordsmith]

My account shows that I have three available devices.  At least two are connected but the account page always shows that there are 0 of 3 connected.  However when I wanted to add another account the message was that they are all being used.

What do I need to do to see  how many licences are currently in use?

[Maurice Naggar]

Hi Wordsmith,

 I would encourage you, if you have not already done so, to create a Help Ticket with Support.   This forum can only provide you generic type help.

Please go to this link   https://support.malwarebytes.com/community/contactsupport/pages/home-support

Provide the detail and submit the ticket.

Do scroll down to the section “Create Ticket”.

Please double check that you supply a valid / properly spelled & correct Email  ( hopefully the same one you used at the time or original purchase).

On the line “How can we help you”

Be sure to Select "I have a question about My Account portal"

Support can check about your license activations & the current status.

Cheers,

[exile360]

I'd suggest just using the Deactivate all function documented in this support article.  Once that's done the two devices where Malwarebytes was already active should activate again on their own as soon as they are next online and the third one will be freed up so that you may activate your third device.