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Reverted to Free Version


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Hi,  I have noticed that the software has reverted to the free version and not scanned for 44 days.  I have raised a query with Support a couple of days ago.  How long does it take for anyone to respond please?  I have just done a manual scan but cannot see the point in paying if I need to constantly check that one they fix the problem it doesn't revert back to the free one.  Very disappointed as have been paying for this product for several years and it seems to be going backwards.

 

Many thanks

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Greetings,

I'm sorry that the software is not functioning properly, but Support should be able to resolve the issue for you.  They respond to support tickets on a first come, first served basis so it depends on how large their queue is to determine when they will be able to respond, but please keep an eye on your email and also make certain you check your spam/junk folder(s) just in case your email provider/client places any of their responses there by mistake.

In the meantime, if you haven't done so already I'd suggest signing up for an account at My.Malwarebytes.com using the same email address you used when you originally purchased your license if possible (assuming you still have access to that email address) as you should be able to reset your license there to get your product activated once more.  Details on signing up can be found in this support article as well as this support article and you'll find details on managing your license in this support article and this support article.  If you aren't able to sign up for an account using the original email address then please refer to the information in this support article regarding adding a license key manually to your account.  If that does not resolve the issue then Support should be able to take care of it for you once they respond.

I hope that this issue is resolved quickly for you and if there is anything else we might assist you with please let us know.

Thanks

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