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Matt2k

How can I get my Malwarebytes account password reset?

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Posted (edited)

Hi I'm new to the forum, so first of HELLO.!! I'm Matt. The reason I've joined I'm looking for some help with Malwarebytes Premium version with Lifetime License. After updating to version 3.7.1 my Premium License has deactivated, informing me I have reached the maximum number of activation's. I understand if I can log into my Malwarebytes account I can de-authorize the computer that the license is registered with and then re-activate Malwarebytes. However I don't know the password for my Malwarebyes account, which is the problem. I know the email address, it was  Doesn't matter if I post that here, that email address no longer exist and therefore I don't have access to it. Basically If try and sign in to my account I can enter the email address, but I don't know the password. Also I can click on forgot password and enter my email address (the old one I no longer have access to) and it looks like it does send an email, but of course I cannot receive it. How can I regain access into my account. It's the account where all my licenses are registered? Thanks in advance for any help. Matt (sorry this long winded)

Edited by AdvancedSetup
removed email address

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Greetings,

Since you no longer have access to your original email address and already created an account at My.Malwarebytes.com using that email address, the license and My Account system are now tied to that address so a member of Malwarebytes Support will need to assist you.  They will decouple your license key from that old email address and connect it to your current email so that you can actually receive confirmation emails etc. and use your account to manage your license.

To contact them directly, please fill out the form (using your current email address, not the older email address you no longer have access to) on the bottom of this page and they will assist you via email.  Once they have everything sorted and your license connected to your current email address you will be able to create a new account and login to My.Malwarebytes.com so that you will be able to reset/deactivate your license as needed in the future without having to wait on Malwarebytes Support.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

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Hi exile360, thank you very much for your helpful response. I have done as you advised and sent my query over to support. I have received an confirmation email and ticket number. I explained the situation, so hopefully they'll be able to help me. In the meantime I'm going to turn this off before it drives me mad.

Thanks again

Matt

 

 

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Excellent, I'm certain they will be able to resolve the issue for you.  Someone from the team should be able to respond within the next few days, but in the meantime please let us know if you have any further questions or issues and we'll do our best to assist.

Thanks

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Hi @Matt2k

Glad to hear. I was going to reply to a PM you had sent but it looks like you're on the right track. Support should be able to assist you with all issues related to licensing.

Cheers

Ron

 

 

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Hi Ron,

Thanks for your reply. This is such a friendly forum. I've only just joined and I feel like everyone is so helpful. Thank you. Hopefully this will get sorted out.

Thanks again,

Matt

 

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Hi just thought I would feedback. I got an email from Sourav who has reset my License and I now have Malwarebytes activated again and working in Premium with all features enabled.

I have replied to Sourav's email thanking him and asking if he can migrate my old licenses from my old account into the new one. Hopefully he'll be able to, but in the meantime at least I have Malwarebyets activated again.

 

Thank you all for your input and advice.

Matt

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Great, glad to hear that they've got your current license activated and working. Hoping the same good for your online account.

Cheers

Ron

 

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