Licence key number lost

[Tamus]

I was updating my Malwarebyte Premium. I only now have Malwarebyte Free. It has been over ten years since I first purchased Premium and have lost licence key number. How do I retrieve number? And whom do I contact. Thanks

 

[AlexSmith]

Hi @Tamus !! Thanks for being a long time supporter of Malwarebytes!!

I am sorry to hear you are having issues with Malwarebytes and your premium license. In any event, we should be able to get this figured out and solved.

Since it sounds like you had a legacy lifetime license, I would recommend checking your email for your purchase confirmation email. If it helps, that email should have come from Cleverbridge.

If you cannot find that email, you will need to contact our support team and provide details around your purchase (e.g. email address used, copy of invoice if you have it, date of purchase, etc.). You can contact support here: https://support.malwarebytes.com/community/consumer/pages/contact-us

[AdvancedSetup]

Hello @Tamus and

As Alex mentioned above you can contact our support team. Below is an additional link to help with looking up your information.

For  licensing issues, please do the following: 

For any of these issues:

• Renewals 
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thank you

Ron