kvamme Posted May 30, 2019 ID:1314991 Share Posted May 30, 2019 Scan found adware.heckcall and quarantined it. Rescan and it appears again. Cannot remove Link to post Share on other sites More sharing options...
FishMcfish Posted May 30, 2019 ID:1314993 Share Posted May 30, 2019 You need to close all Chrome processes, scan and remove then re-scan for safety. It seems to stay around if you have any Chrome processes running. Use Task Manager (I've replied on two other HeckCall posts with more detailed steps). No idea where it's come from though as I have MalwareBytes Pro and Avast running all the time. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 30, 2019 ID:1314994 Share Posted May 30, 2019 This Thread/topic is for member Kvamme only. who is the topic starter. If you are not kvamme and have a similar problem, do NOT post here; start your own topic. Hi @kvamme I will be helping and guiding you, going forward. IF this machine runs on Windows XP, please stop and tell me about that. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-1.4.0.615.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Thank you. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 30, 2019 ID:1314995 Share Posted May 30, 2019 @FishMcfish Please refrain from commenting on other Users topics. Thanks Link to post Share on other sites More sharing options...
kvamme Posted May 30, 2019 Author ID:1314997 Share Posted May 30, 2019 Please see attached Zip file per your instructions mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 30, 2019 ID:1315001 Share Posted May 30, 2019 Hi Kvamme, Thanks for the Support tool report. The block is on IP 198.134.112.243 when Chrome was in use. Do you recall if perhaps you were reading Email using Chrome ? or perhaps the block happened when reading online news, like perhaps Yahoo News ? what site was it on ? The website blocks are keeping your pc safe. . The "Adware.HeckCall" is just a adware. It is not an infection. The Chrome browser user default preference history is the area that is causing the trigger of the adware tag. . The next thing I would like you to do is to run the cleanup tool from Chrome - https://www.google.com/chrome/cleanup-tool/ It is made specifically by Chrome to cleanup Chrome browser. If running the cleanup tool for Chrome did not help the problem then I would like to reset chrome back to defaults. You can keep your "Bookmarks" if you want to keep them, but you have to export them first - http://support.google.com/chrome/bin/answer.py?hl=en&answer=96816 - Everything else should be removed. Then I need you to go to https://www.google.com/settings/chrome/sync and sign into your account. Scroll down until you see the "reset sync" button and click on the button At the prompt click on "Ok". Reset Your Browser Settings In the top-right corner of the browser window, click the "Chrome Menu" icon (Three horizontal lines) At the bottom, click "advanced " Scroll down until you see "Reset", Then click where it says "restore settings to their original defaults". In the dialog that appears, click "Reset". Close Chrome and restart it and check it out for me please Link to post Share on other sites More sharing options...
kvamme Posted May 30, 2019 Author ID:1315005 Share Posted May 30, 2019 Based on your comments that it not an infection, is there any reason I should be concerned? Can I just ignore the issue and let the adware remain? Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 30, 2019 ID:1315006 Share Posted May 30, 2019 Though it is not a malware-type one should still take the measures I outlined so that it is to the point of being gone away. I would not let it go. Please have patience & apply my tips. This can be overcome. Patience & persistence will pay off. Cheers, Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 31, 2019 ID:1315153 Share Posted May 31, 2019 How are things at this point? Link to post Share on other sites More sharing options...
kvamme Posted May 31, 2019 Author ID:1315165 Share Posted May 31, 2019 I used the cleanup tool but did not do a Chrome default reset. I ran the scan just now and there were 0 threats. So I assume I am all good. Thanks for your help and follow up. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 31, 2019 ID:1315187 Share Posted May 31, 2019 OK. I am glad to hear the good news. If you need anything else at this time, let me know. All the best, Cheers. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 3, 2019 Root Admin ID:1315583 Share Posted June 3, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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