gabrifili850 Posted May 30, 2019 ID:1314989 Share Posted May 30, 2019 Malwarebytes is continuously finding HECKCALL after quarenting and deleteing. I cannot find anything on google, etc... i attached the screenshot of the malware and the zip file after i used Malwarebytes Support Tool can someone help me please? mbst-grab-results.zip Link to post Share on other sites More sharing options...
FishMcfish Posted May 30, 2019 ID:1314992 Share Posted May 30, 2019 I had it too. Check your Task Manager and ensure you end all Chrome tasks then scan, remove it, then re-scan and it should no longer show up. I then re-opened Chrome and scanned again, and it was not found. Task Manager - Press Ctrl Alt and Delete keys then choose task manager, then go to Processes, find all the Chrome tasks (I had about 6) click each and then click End Task. You may get warnings of somethings crashing, don't worry. Once there are no Chrome processes showing run MalwareBytes and remove it, then run malwarebytes again and it should be gone. I've also just re-scanned to make sure and despite using Chrome for the last ten or so minutes it has not been found again. That said if it's come from some site I've browsed then it may re-appear in due course. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 30, 2019 ID:1314996 Share Posted May 30, 2019 This Thread/topic is for member Gabrifili850 only. who is the topic starter. If you are not Gabrifili850 do NOT post here. Gabrifili850: I will be helping and guiding you, going forward. Thank you for the Support tool zip file. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 30, 2019 ID:1314999 Share Posted May 30, 2019 This is only for Gabrifili850 I am sending a custom Fix script which is going to be used by the FRSTENGLISH tool. They will both work together as a pair. Please RIGHT-click the (attached file named) FIXLIST and select SAVE AS and save it directly ( as is) in the Downloads folder The tool named FRSTENGLISH is already on the Downloads folder. Start the Windows Explorer and then, open the Downloads folder. Double click FRSTENGLISH to run the tool. If the tool warns you the version is outdated, please download and run the updated version. Click the Fix button just once, and wait. PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. Some machines take longer than others. If you receive a message that a reboot is required, please make sure you allow it to restart normally. The tool will complete its run after restart. When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run. [ 2 ] I would suggest to download, Save, and then run Malwarebytes ADWCLEANER. Please close Chrome and or any open web browser after you have saved the Adwcleaner and before you start Adwcleaner. Please download the current release for Malwarebytes AdwCleaner from here:https://downloads.malwarebytes.com/file/adwcleaner Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it. At the prompt for license agreement, review and then click on I agree. You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). Then click on Dashboard button. Click the blue button "Scan Now". allow it a few minutes to finish the Scan. You should then see a screen showing "Scan results". Review what is listed. If something is listed that you know for sure is safe, then for that line, click the check-box on the left so that it is un-checked. (NOTE, clicking the small right pointed little arrow, will cause the screen to refresh & show all line items . ) When ready, click on the button "Clean and repair". If prompted to restart then click on "Clean & Restart Now". When You see screen with "Your cleanup is complete", click on the View Log file button. It should then show as a open window in your text editor ( normally Notepad). Do a File >> Save As, given it a unique name and Save to your Desktop or some other permanent folder. Kindly provide a copy of that run report. Attach it with reply. When done with Adwcleaner, click the X button to Exit out. Please also attach the Fixlog.txt in your reply. Thank you. fixlist.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 4, 2019 ID:1315646 Share Posted June 4, 2019 @Gabrifili850 Just checking up. How are things ? Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 8, 2019 ID:1316293 Share Posted June 8, 2019 Hi, Are you still with us ? Do you still need help? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 11, 2019 Root Admin ID:1316737 Share Posted June 11, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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