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Hey guys, hopefully, this issue seems simple to the guys who are really good at getting rid of malware and what not.

A few weeks ago, my laptop would work fine for about 15 or so minutes then when I try visiting ANY websites that weren't Google and YouTube, I would get a long loading time followed by a blank screen that says "Chrome took too long to respond". Now, every since yesterday morning, that 15 minutes has gone down to like 2 minutes. I barely have any time to scroll the internet because the Chrome message from before pops up and/or the page freezes and becomes unresponsive. I imagine this has something to do with malware and what not.

Can someone help me, please? I can download JRT, MalwareBytes, ComboFix or anything else I may need to fix this problem. Thank you so much!

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download Malwarebytes Anti-Malware from here
 

  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.


Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Malwarebytes your Desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.

IMPORTANT

  • If you click the Clean button all items listed in the report will be removed.

If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).


===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Let me know what problems persists.

Wait for further instructions
====


 

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23 hours ago, nasdaq said:

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download Malwarebytes Anti-Malware from here
 

  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.

 


Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Malwarebytes your Desktop.

 

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.

 

IMPORTANT

  • If you click the Clean button all items listed in the report will be removed.

 

If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).

 


===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Let me know what problems persists.

Wait for further instructions
====


 

Hey, thanks so much for replying. I'm ready for the next steps and I'm attaching the .txt files as requested.

I'm really not sure what's wrong with my laptop. Not only did the MBAM scan take over 9 hours but FRST froze while scanning. I waited an hour to see if it would continue by itself but it remained frozen. I restarted my computer and tried running as administrator but got the same result. I made sure I was running the 64-bit version too. I'm not sure why this is. However, it did leave a .txt file on my desktop after I restarted it again. Also, AdwCleaner said no threats were detected after I had performed the scan.

Thank you again

AdwCleaner[S03].txt FRST.txt log.txt

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Hi,

The FRST.TXT log was truncated or the program stopped before completion.
You did  not post the Addition.txt log possibly for the same reason.

Can you run the computer in Safe mode and run the Farbar program.
If the logs are completed make sure they are complete and post them.

Safe Mode how to:
https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

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2 hours ago, nasdaq said:

Hi,

The FRST.TXT log was truncated or the program stopped before completion.
You did  not post the Addition.txt log possibly for the same reason.

Can you run the computer in Safe mode and run the Farbar program.
If the logs are completed make sure they are complete and post them.

Safe Mode how to:
https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

Ok thanks, I ran the computer and Safe mode and successfully did the scan. The files are below

FRST.txt Addition.txt

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Hi,

Check the integrity of the operating system files.
How to run sfc /Scannow
http://support.microsoft.com/kb/929833

When completed refer to the Microsoft article again and follow the instructions to view details of the System File Checker process

Post the contents of the sfcdetails.txt file for my review.

Let me know if you can now run the computer normally.
<<<>>>

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On 6/1/2019 at 2:47 PM, nasdaq said:

Hi,

Check the integrity of the operating system files.
How to run sfc /Scannow
http://support.microsoft.com/kb/929833

When completed refer to the Microsoft article again and follow the instructions to view details of the System File Checker process

Post the contents of the sfcdetails.txt file for my review.

Let me know if you can now run the computer normally.
<<<>>>

I got this error message.

Prior to doing this, my laptop started to work somewhat normal. I no longer got the "took too long" message. But yesterday, pages started taking extremely long to load resulting in me having to continuously restart my laptop. I got the took too long message for the first time in about two days sometime this morning also.

dism.png

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Hi,

Now run the SFC (System File Checker)

 

Check the integrity of the operating system files.
How to run sfc /Scannow
http://support.microsoft.com/kb/929833

When completed refer to the Microsoft article again and follow the instructions to view details of the System File Checker process

Post the contents of the sfcdetails.txt file for my review.

Let me know if the problem persists.
<<<>>>

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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