Jump to content

Recommended Posts


For the past week or two, I've been getting pop-ups on my Google Chrome Browser. I've attached a screenshot of one of them.

The pop-ups try to get me to visit a variety of unsavory websites. But they always have this text:

Google Chrome • www.gallery

Malwarebytes does not find it. If any of your have suggestions on how I might get rid of this pest, I'd be most grateful.

-- Rob

Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team


Link to post
Share on other sites


It looks like this is being caused by a feature in your web browser called browser push notifications.  It's been quite common recently for sites to abuse this feature to display persistent and annoying ads.  The article I linked to there explains how it works and how to disable it if you've enabled notifications for any websites (it's likely one of those sites that is showing the pop-ups in your browser).

If that fails to resolve the issue then please try a scan with ADWCleaner to see if it detects anything, and if it does have it remove it and restart the system if prompted to do so to complete the removal process.

If the problem still persists then please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any threats as soon as one is available.

I hope this helps, and if there is anything else we might assist you with please let us know.


Link to post
Share on other sites

Hi exile360.

Many thanks for your detailed and very informative post! 

As it turns out, Malwarebytes ran another scan earlier this morning -- and fixed the problem.

Again, thank you for writing. I will return to your note for guidance if the problem recurs.

Best wishes,



Link to post
Share on other sites

Post Script.

A word or two of explanation about my last message is in order.

The file I sent was for the Malwarebytes people to review.


Despite what I wrote earlier, the problem has now started again. Interestingly, though, each time I close the pop-up, MalwareBytes sends me a message immediately, saying that it has blocked the threat. Hmmm.

-- Rob


Link to post
Share on other sites

OK, it looks like a reboot is pending so go ahead and restart your system.  Windows is waiting to finish installing some updates and it looks like some other software you recently installed is also waiting to replace some files on reboot.

Once that's done go ahead and run another scan with Malwarebytes and have it remove anything it detects then follow the instructions in this topic.  It's possible that this keeps coming back due to a known issue with Chrome where it restores an unwanted extension automatically when it syncs up with the cloud and those instructions should eliminate the issue if that is what is happening.

Please let me know how it goes.


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.