Google Chrome www.gallery

[RobMc]

For the past week or two, I've been getting pop-ups on my Google Chrome Browser. I've attached a screenshot of one of them.

The pop-ups try to get me to visit a variety of unsavory websites. But they always have this text:

Google Chrome • www.gallery

Malwarebytes does not find it. If any of your have suggestions on how I might get rid of this pest, I'd be most grateful.

-- Rob

[Malwarebytes]

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[exile360]

Greetings,

It looks like this is being caused by a feature in your web browser called browser push notifications.  It's been quite common recently for sites to abuse this feature to display persistent and annoying ads.  The article I linked to there explains how it works and how to disable it if you've enabled notifications for any websites (it's likely one of those sites that is showing the pop-ups in your browser).

If that fails to resolve the issue then please try a scan with ADWCleaner to see if it detects anything, and if it does have it remove it and restart the system if prompted to do so to complete the removal process.

If the problem still persists then please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any threats as soon as one is available.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

[RobMc]

Hi exile360.

Many thanks for your detailed and very informative post! 

As it turns out, Malwarebytes ran another scan earlier this morning -- and fixed the problem.

Again, thank you for writing. I will return to your note for guidance if the problem recurs.

Best wishes,

Rob

 

[exile360]

That's great news, I'm glad to hear it, thank you for letting us know  

[RobMc]

mbst-grab-results.zipmbst-grab-results.zip

Many thanks for the advice! Here is the file.

-- Rob

[RobMc]

Post Script.

A word or two of explanation about my last message is in order.

The file I sent was for the Malwarebytes people to review.

AND

Despite what I wrote earlier, the problem has now started again. Interestingly, though, each time I close the pop-up, MalwareBytes sends me a message immediately, saying that it has blocked the threat. Hmmm.

-- Rob

 

[exile360]

OK, it looks like a reboot is pending so go ahead and restart your system.  Windows is waiting to finish installing some updates and it looks like some other software you recently installed is also waiting to replace some files on reboot.

Once that's done go ahead and run another scan with Malwarebytes and have it remove anything it detects then follow the instructions in this topic.  It's possible that this keeps coming back due to a known issue with Chrome where it restores an unwanted extension automatically when it syncs up with the cloud and those instructions should eliminate the issue if that is what is happening.

Please let me know how it goes.

Thanks