meegs Posted May 29, 2019 ID:1314869 Share Posted May 29, 2019 Hi, hope nobody minds me butting in... I'm having the same problem as Joeychgo, so I followed the steps posted by AdvancedSetup and I've attached the log files to this reply. malwarebytes052919.txt AdwCleaner[C01].txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 29, 2019 Root Admin ID:1314871 Share Posted May 29, 2019 Hello @meegs and Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Once that is completed, then please clean and reset Google Chrome again by following the directions from here Thanks Ron Link to post Share on other sites More sharing options...
meegs Posted May 30, 2019 Author ID:1314881 Share Posted May 30, 2019 Thanks for your reply. I followed your instructions and ran FRST64, followed the prompt to restart, and am attaching the log to this reply. I am following the steps you linked above and posting this from Firefox. I am still getting the pop up alert in Chrome from Malwarebytes, but all my threat scans come back clean. So the problem still persists. Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 30, 2019 Root Admin ID:1314956 Share Posted May 30, 2019 Please try to reset Google Chrome using the method below. If you have Google Chrome on another computer or device you need to clean that device as well. Backup your bookmarks outside of the normal Chrome file folder structure just in case. Firefox Click on Help / Troubleshooting Information then click on the Refresh Firefox button. ChromeReset Chrome back to defaults to completely clear out issues with Chrome. Open Chrome and at the top right, click More tools Extensions Write down the list of Extensions installed. Next, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser. Scroll down until you see the "reset sync" button to clear your data from the server and remove your passphrase. Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information. Press the Windows key + R at the same time, to bring up the run dialog box. Type in (or copy/paste) the following and press Enter: %localappdata%\Google\Chrome\User Data\Default\ Press Ctrl + A to select all the files and folders. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders. Example of all files and folders selected, except Bookmarks Restart your computer now and make sure there are no longer any redirects or other browser issues and let me know the results Thanks Ron Link to post Share on other sites More sharing options...
meegs Posted May 30, 2019 Author ID:1315022 Share Posted May 30, 2019 I followed the steps in your reply, and so far, I haven't gotten the pop up! Thank you so much for your help, I really appreciate it. Hopefully I won't have to come back, haha. Thanks again! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 31, 2019 Root Admin ID:1315037 Share Posted May 31, 2019 Great, well, let me leave you with the following advice to help you keep the system clean going forward. Let's get real. If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though) Help Secure your browsers Please install uBlock Origin for your browsers to better protect your system FireFox, Chrome, Opera , Safari, Microsoft EdgeAdBlock for Internet Explorer How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018 This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings Follow-up Reading Everything you need to know about cybercrime 10 easy ways to prevent malware infection Keep your data backed up Thank you for choosing Malwarebytes and tell your friends and family too. We're here to help. Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 31, 2019 Root Admin ID:1315039 Share Posted May 31, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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