Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

Recommended Posts

Hello.

My machine was working fine using until I installed Malwarebytes. After I installed your software I noticed my machine slowing down system wide and internet connection would slow significantly or completely stop for a couple minutes. I took a look at my console and it was reporting a steady kernel error "compat_ifmu_ulist: en4 copyin() error 14". After digging troubleshooting a while I found the error source was something between PIA and Malwarebytes. I looked for a way to exclude specific software from Malwarebytes but there doesn't seem to be a way of doing this on a Mac. On windows you can.

Please don't tell me that I'm going to have to choose one or the other...

Can you please help with this?

Link to post
Share on other sites

Hello @Brannon and :welcome:

In your next reply to this topic, please let the forum know:

  1. The full version number of the Operating System.  (Apple icon -> About This Mac)
  2. The full model identifier of the Mac.  (Apple icon -> About This Mac -> Select System Report... -> Model Identifier)
  3. The version number of the PIA application in use.  (Launch PIA -> Select the PIA icon -> Select the three (3) vertical dots in the PIA GUI -> Select Settings)
  4. Full Malwarebytes version number.  (Malwarebytes GUI -> Malwarebytes -> About Malwarebytes -> Version information)

Thank you.

Edited by 1PW
Link to post
Share on other sites

I would also like to read the details on how you reached the conclusion that these those log entries were kernel errors and how you traced them to PIA/Malwarebytes interactions.

Link to post
Share on other sites

  • Staff

There is no known conflict between Malwarebytes for Mac and PIA. Malwarebytes for Mac should neither detect any components of PIA nor interfere with its network connections.

Why do you believe that the errors you have seen are signs of such a conflict?

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.