Malwarebytes 3.1.10.1000 won't respond

[steveidw]

I've run mb-support and have tried to repair my installation, and no change. So I went on to advanced tests and ended up with a mbst-grab-results zip file which I will include with my FRST and Addition txt files. Not sure what to do next. Any help would be greatly appreciated.

Addition.txt FRST.txt mbst-grab-results.zip

[Malwarebytes]

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[LiquidTension]

Hello,

Thank you for providing the logs.

Am I correct in saying it's the Malwarebytes user interface that isn't responding? The source of the issue is most likely the Huion Tablet software you've recently installed. This is known to cause issues with the Malwarebytes user interface hanging. Please try uninstalling this and rebooting the computer.

Please carry out the steps below as well. There are no signs of active malware present on the computer. However, certificates belonging to various Anti-Virus vendors have been set as disallowed, which is often the result of Trojan.Wdfload.

Farbar Recovery Scan Tool (FRST) Script

• Please download the attached Fixlist.txt file.
• Ensure the file is saved to your Downloads folder.
• Open your Downloads folder. Inside you should see a file named FRSTEnglish.exe along with Fixlist.txt.
• Right-click FRSTEnglish.exe and select Run as administrator to run the program.
• Click the Fix button (not the Scan button). Please be patient.
• If you are prompted to reboot upon completion, please consent.
• A log named Fixlog.txt will be saved in your Downloads folder.
• Please attach the log in your next reply.

Fixlist.txt

Edited May 24, 2019 by LiquidTension

[steveidw]

Thank so much for your assistance, I'm going to uninstall my huion tablet driver shortly, does that mean I cannot use my huion tablet on my PC? Also I've included the requested file in the attachments.

Fixlog.txt

[exile360]

I don't know if this has been tried for this issue yet or not, but there may be a new version of the driver available on their support page located here.  It may be worth a try if you really need the driver/tablet.  Just locate your tablet by model and the latest available driver for your OS.

[LiquidTension]

40 minutes ago, steveidw said:

Thank so much for your assistance, I'm going to uninstall my huion tablet driver shortly, does that mean I cannot use my huion tablet on my PC? Also I've included the requested file in the attachments.

Fixlog.txt 5.97 kB · 1 download

First step would be to uninstall it - this will help confirm if it is indeed the cause of the issue.

If the Malwarebytes user interface no longer hangs, try installing the latest version. If that doesn't help, try installing an older version.

[steveidw]

OK so removing my tablet driver absolutely fixed the issue with opening my malware bytes program! Thanks for the help and assistance. I'll try and update my driver and see if it causes any issues afterwards. Will there be any follow up for the fixlog as well?

[LiquidTension]

Thanks for confirming! Please let us know how you get on with the latest version.

Regarding the fixlog - the intended result was successful. I'd now suggest running a Threat Scan with Malwarebytes and verify the results are OK.

[steveidw]

Ok everything is working fine with the Huion driver update! Kudos to you boys over there and thanks for the assistance!

[exile360]

That's great news, we're glad to hear it