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Printer Problem


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Is malwarebytes shutting down my printer?  everytime I lose my wi-fi connection and reconnect my printer needs to be downloaded again to my pc. The printer maker(Brother) says it is my maleware

could this be true? I'm new at this and this is the first time I have been to a forum

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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Hi @casamazon,

I'm sorry to hear of your troubles.

Please carry out the instructions in the post above so we can take a closer look at the issue.

Does the issue still occur when Malwarebytes isn't running? To check, right-click the blue Malwarebytes icon in your system tray/notification area (next to the clock) and click Quit Malwarebytes.

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  • 4 weeks later...

Greetings,

This issue may be resolved by the new beta build of Malwarebytes, version 3.8.  You can learn more about it here.

If you decide you wish to give the beta a try then please open Malwarebytes and navigate to Settings>Application and scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and click Yes at the confirmation prompt then scroll back to the top of the same tab and click on the Install Application Updates button and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do.

If you do try the beta, please let us know if it resolved the issue you were experiencing or not.

Thanks

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