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MB reverts to Free License after 1903 update?

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MB on both of our Thinkpads reverted to MB Free after the 1903 MS update.  I went to my.malwarebytes.com page but that was no help at all.  I do see the Activate and Download buttons, but trying to Activate just spins and goes nowhere.

We have Lifetime licences for both PCs.

I've uninstalled MB on both PCs.  When a critical mass of complaints are received, I'm sure MB will resolve this issue.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Hello,

Please carry out the "technical issues" steps above so we can see exactly why the license state was reverted to free.

Thank you!

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Hi.  As I stated, I uninstalled MB on both PCs.  I do not see that any MB logs can be gathered.

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Okay. Unfortunately, the service logging containing details on why the license state was reverted will have been lost during the uninstallation.

If you wish to now reinstall Malwarebytes and activate Premium, please refer to the following KB articles:


If you encounter any issues with activating Premium, please let us know.

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No, I tried to install a fresh mb3, but I still see the complaint that I have too many licences already in use.  Perhaps the best way you can help me is to make sure that there are NO machines at all using any of our 2 licenses.

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The Malwarebytes My Account portal can be used to deactivate your license key. Refer to the following KB article: https://support.malwarebytes.com/docs/DOC-1037
Avoid the Activate/Download buttons and use the option to Deactivate All for your license key.

If you're still having an issue, feel free to message me with the reference number associated with your Malwarebytes Premium purchase. Alternatively, you can contact Malwarebytes Support by email/chat using the following page: https://support.malwarebytes.com/community/contactsupport

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I've deactivated the licenses.  I'll wait 24 hrs before reinstalling.

Thanks.

Lester

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Without wishing to hijack this thread for this user, I am seeing exactly the same behaviour after updating my laptop with the Window 10 1903 update.  I have been into the My Account Area and deactivated all devices for this specific licence and will wait 24hrs before trying to reactivate.  

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If you continue to have problems when you do try activating your license again I would recommend contacting Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you.

If there is anything else we might assist you with please let us know.

Thanks

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2 hours ago, Skier said:

Without wishing to hijack this thread for this user, I am seeing exactly the same behaviour after updating my laptop with the Window 10 1903 update.  I have been into the My Account Area and deactivated all devices for this specific licence and will wait 24hrs before trying to reactivate.  

Hi @Skier,

If you haven't uninstalled/reinstalled Malwarebytes since this occurred, please could you carry out the instructions in the topic below so we can take a closer look at the issue.
https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/
 

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