Antivirus does not start

[Vlad]

 

Hi, I installed Malware. When you run this error.
Reinstalling does not help. What could it be?

http://prntscr.com/nrjg2e

[Maurice Naggar]

Hi,  

Was this a first time or a new install ?

Have you rebooted the system since then ?

Is there an installed non-Microsoft 3rd party antivirus?

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

[Vlad]

6 minutes ago, Maurice Naggar said:

Was this a first time or a new install ?

Just had problems with antivirus. I deleted it and started to put it again.

 

 

mbst-grab-results.zip

[Maurice Naggar]

There is a pending file rename operation pending for parts of Malwarebytes.

Lets make real sure you do one Windows Restart now   & then reply with a confirmation.

Thanks

[Maurice Naggar]

Windows reported that System Restore is disabled.   Please take a few minutes to make real sure that that Windows Service is turned ON.

Use this guide  https://www.tenforums.com/tutorials/4533-turn-off-system-protection-drives-windows-10-a.html

.

[ 2 ]

Be aware that Windows's Windows Defender has flagged an issue on the Windows HOSTS file

Windows Defender:
===================================
Date: 2018-05-21 21:18:12.063
Description:
Защитник Windows обнаружил вредоносные или иные потенциально нежелательные программы.
Дополнительные сведения см. в:
http://go.microsoft.com/fwlink/?linkid=37020&name=SettingsModifier:Win32/PossibleHostsFileHijack&threatid=14994&enterprise=0
Имя: SettingsModifier:Win32/PossibleHostsFileHijack
ИД: 14994
Важность: Средний
Категория: Изменение параметров
Путь: file:_C:\Windows\System32\drivers\etc\hosts
Происхождение обнаружения: Локальный компьютер
Тип обнаружения: Конкретный
Источник обнаружения: Защита в реальном времени:
Пользователь: DESKTOP-GBQ4E30\Vlad
Имя процесса: C:\Windows\System32\cmd.exe
Версия сигнатуры: AV: 1.199.1615.0, AS: 1.199.1615.0, NIS: 114.1.0.0
Версия модуля: AM: 1.1.11701.0, NIS: 2.1.11502.0

.

Consider to reset the Hosts file to standard default

https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default

 

[ 3 ]

This machine has or has had Avast software.   Can you please be sure ( at this point) that all Avast software is uninstalled.

There is  AVAST Software  Overseer

Avast has a cleanup tool.  Get it, save it, & then run it.   See the directions at  https://www.avast.com/en-us/uninstall-utility

 

We can do more later, after this is done.

[Vlad]

Thank!
I did everything as you said, and it started!)

[Maurice Naggar]

I am glad to have this news.  Would you please just start Malwarebytes.

On the Dashboard screen, does it show all is in good state?

Cheers,

[Vlad]

Yes!

Thanks!)

[Maurice Naggar]

That is good to know.   If you need something else, let me know.

Best wishes to you.