unable to start the service

[doedau54]

Couldnt get Malwarebytes to run on my win 10 PC.

Uninstalled then installed V 3.7.1.2839.

Will not run - message says "unable to commence the service"

Tried several times, rebooted, same result.

mb-check-results.zip

[Maurice Naggar]

Hi, 

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

[doedau54]

Thanks for detailed and clear instructions, also quick reply. Grab file attached.

mbst-grab-results.zip

[Maurice Naggar]

Thank you for the report.   I see one very dodgy program, UVK - Ultra Virus Killer

Please be sure to Uninstall it.

[ 2 ]

Be sure to then do a Windows Restart.  Windows had a few pending operations to do which need a Restart of Windows.

[ 3 ]

A new clean re-install of Malwarebytes.
Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674

 

Let me know how all this goes.  Keep me advised.

Thanks

[doedau54]

Thanks again. I dont think I installed UVK???

UVK uninstall is greyed out. In C:program files UVK the uninstall file is missing.

There are many web sites that say they can uninstall it but they may be as bad.

Do you know of any trusted uninstaller please?

[Maurice Naggar]

Download and save on the desktop and (only then) install Revo Uninstaller free

http://www.revouninstaller.com/start_freeware_download.html

 

Double-click Revo Uninstaller to run it.

In the list of programs, double-click on " UVK - Ultra Virus Killer " if it is found (if it is not found, then stop and exit Revo)

 

When prompted to uninstall, click Yes.

Make sure the "Moderate" option is selected, and then click Next.

The program will run, If you are prompted again, click Yes

When the built-in uninstall program is complete, click Next.

 

Once the program has searched for leftovers, click Next.

Check / check only the bolded items in the list, then click Remove

When you are prompted, click Yes, and then click Next.

Put a check on the found records and select delete

When prompted, select yes, and then click Next

When finished, click Finish.

[doedau54]

Unfortunately in its list of programs Revo free did not show UVK (I tried ccleaner uninstall and it didnt see it either).

I suspect other uninstallers will not find it.

I see references to an uninstall file that should be in the UVK folder but its not there.

I really appreciate your help on this.

 

[Maurice Naggar]

This thread has been moved so you will have one on one help.

There will be several things to do after this part.   Plus I have some additional questions for you.

.

I am sending a custom Fix script which is going to be used by the FRSTENGLISH tool. They will both work together as a pair.

Before starting on this, Close all open work.  Save any work if you have edits going on.

Close all programs you started.   This next procedure will do a Windows RESTART.

 

Please RIGHT-click the (attached file named) FIXLIST and select SAVE AS and save it directly ( as is) in the Downloads folder 

The tool named FRSTENGLISH is already on the Downloads folder.

Start the Windows Explorer and then, open the Downloads folder.


Double click FRSTENGLISH to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
Click the Fix button just once, and wait.

 

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. Some machines take longer than others.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run. Please attach the Fixlog.txt in your reply.

NEXT:

A new clean re-install of Malwarebytes.
Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674
.

Other questions:

It seems at least 3 non-Microsoft antivirus programs have been used or attempted to be installed.

I see Panda Security, Avast, Eset.

What is the usage / install history here on this box ?

Which ones were most recently installed / used?

Did you uninstall the old one - before- installing another ?

.

There may be  more to do here.

fixlist.txt

[doedau54]

Wonderful help thanks.

I have to take my wife to hospital today so cant run your fix till later but answer questions below.

Avast installed itself, I think when updating ccleaner. I used its uninstall tool to remove it.

When I could not get malwarebytes to run I looked for online tools not antivirus that have to be installed.

Two apparently good ones are ESET and Panda. They are onetime run tools. I have only recently used them and only run them once each.

The only antivirus I use is windows defender (recommended by site "askleo").

 did find a few minor items. To the best of my knowledge I havent had a virus for a long time.

Malwarebytes found nothing for a long time also.

Happy to remove ESET and panda if you advise it.

[Maurice Naggar]

Hi,

Please take care of family first.

It seems you are describing the the Panda & the Eset are on-demand tools.   That is ok. 

I hope your spouse is doing ok.   Just take care of her first.

Sincerely,

[doedau54]

Thanks for kind words about my wife. Hopefully she is coming good although M.S. is permanent.

I have attached the fixlog file.

I unistalled and reinstalled pro trial version which ran ok. It didnt find any threats.

I close it and started it again and it worked fine so looks as if you have solved the problem - many many thanks.

PS now I have malwarebytes back do you see any benefit in usingt ESET and/or panda online versions as well?

Fixlog.txt

[Maurice Naggar]

Hi,

Thanks for the Fixlog.   You did well.

I am glad to read that Malwarebytes is working normally.  And that it has reported no malware, no P U P.

Your Windows is Windows 10, which has the excellent Windows Defender antivirus.  It is a powerful antivirus.   Stick with that.

Beyond that, if you do not have a Malwarebytes Premium license, I would encourage that for you, on each Windows device, Android device, & Mac  ( if you have any).

 

Let me know if you need anything else.   Best to you.

Cheers,

[doedau54]

Many thanks.

[Maurice Naggar]

You are welcome.

Cheers.

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks