mbamtray.exe dmp files

[lertch01]

While tracking down an issue with Vortex Mod Manager software I found the Crashdumps directory in \user\appdata\local and discovered that it contained dmp files for DipAwayMode.Exe (as Asus suite program) and mbamtray.exe.  Since these both were created at the same time as my vortex problem started I thought I would report these to your firm to see what is going on.  I have attached the dmp files.

I have already downloaded and ran the Malware Bytes Support tool.  I have run the repair tool and generated the log file  (attached).

I have not noticed any issues with Malware Bytes and it has not reported any infections or events.  Also, I have not noticed any issues with DipAwayMode.

The only thing that has occurred recently is that the free McAfee Security Scan Plus App (don't know why I haven't uninstalled that) has started reporting that the anti-virus software is turned off on boot-up.  If I click "scan again" the alert goes away.

 

Any help or advice you can provide would be appreciated.

Cheers

 

mbamtray.exe.3100.dmp DipAwayMode.exe.4052.dmp mbst-grab-results.zip mbamtray.exe.5532.dmp

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab on the left column
   
7. Click the Gather Logs button
   
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

[exile360]

Greetings,

It looks like from your logs that the issue you were researching occurred at the same time as the crashes for Malwarebytes and the Asus program so I believe that whatever caused that crash is what caused all 3 of the programs to crash.

That said, I would recommend removing Java if you don't require it for anything as it is known to be frequently targeted by malicious exploits.  If you wish to do so, go ahead and run the Java Uninstall Tool found here and it should remove all Java components from your system.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

[LiquidTension]

Hi @lertch01,

The mbamtray crash dumps you've provided do not reveal much unfortunately. They show that the crash was caused when initialisation of a DLL (used by mbamtray) failed. It does not show which DLL or why the issue occurred.

I can see mbamtray.exe is running in the logs provided. To confirm, have you encountered any further issues with it launching since your post yesterday?

What issue are you experiencing with Vortex Mod Manager?

[lertch01]

I use Vortex Mod Manager to handle mods for Skyrim Se for the past couple months and it has been fine but in the last few days I started getting curious game lock-ups/crashes ( ctd on save game load, ctd on entering/exiting combat in certain scenarios).   In the process of enabling/disabling mods in sequence to determine if a particular mod was the culprit I began getting bizarre (to me anyway) messages about mod file changes outside of vortex (which does happen occasionally to one or two mods at a time).  As an example if I disabled a hair replacer mod I would get notification of 15-20 file changes which should not happen.  Upon exiting vortex and starting the game from the Steam launcher I discovered the game files had been corrupted and required re-verification from Steam which went fine.  I decided at this point to totally wipe Vortex and all mods and start from scratch.  In the process of hunting down the vortex files in \appdata\ I stumbled upon the crash dump directory and thought i would take a look.   Upon finding  the mbamtray.exe dmp file I put a halt to further adventures with mods until I checked in with you folks.

It turns out that the crashdump directory will have 8 DipAwayMode.exe dmp files which are overwritten on each subsequent occurence so for all I know these files could have been generated for months.  The mbamtray.exe files are similar in that they are overwritten but there are either  two or three files instead of 8.  The dmp files are generated on boot up.

I have uninstalled Java (tbh I don't know if I need it.  It has been on my comp forever and I update it when prompted but other than that i never interact with it).

My research into the DipAwayMode only turned up a suggestion to reinstall the Asus Suite from the cd which I did to no apparent effect.

As I precaution I did run a full scan with the Microsoft Malicious Software Removal tool and it found nothing.

I am going to reinstall Vortex and begin a small rebuild and I will monitor changes to the crash dump directory.

Any further advice you can offer would be appreciated

 

 

[lertch01]

Follow Up

I did the following:

1 uninstall Malware Bytes

2) uninstall McAfee free thingy

3) downloaded and ran free Bitdefender

4)  uninstalled Bitdefender (it has certificate errors lol)

5)  ran full scan with Windows Defender (Over 2M items scanned!!)

6) reactivated Malware Bytes

7) installed a windows update that just came out

None of the scans showed anything BUT the dmp file is not being generated.  My suspicion is that the free McAfee thingy the I was too lazy to uninstall was the culprit.

The DipAwayMode dmp file is 100% caused by the installation of Vortex so I will abandon that software.

 

Thanks for your time.

Cheers

[LiquidTension]

Thanks for the update.

If you encounter any further mbamtray.exe crashes, please let us know.