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Malwarebytes premium s'est désactivé ?

rubised8535
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rubised8535

rubised8535

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Posted

Bonjour,

Ayant Malwarebytes Prémium(Liscence à vie) depuis le 06 Août 2008,ce dernier s'est désactivé hier dan la jounée sans aucune raison,j'ai donc tenté de le réactiver à plusieures reprises sans succès.

Que se passe t'il il m'affiche le fichier ci-joint

Comment pouvoir à nouveau activer MBAM,que dois-je faire S.V.P.

TRADUCTION

 

Hello,

Having Malwarebytes Premium (Liscence for life) since August 06, 2008, the latter was disabled yesterday in the day without any reason, so I tried to reactivate several times without success.

What's going on he's showing me the attached file
How can I activate MBAM again, what should I do with S.V.P.

Capture 2.PNG

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Malwarebytes

Malwarebytes

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Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Porthos

Porthos

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Posted (edited)
 

I would recommend signing up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license (this makes synchronizing your license key to your account much easier) and then using the available options there to deactivate any past installation/device to free up your license once more so that you may activate the software with your license key.  Instructions on signing up can be found in this support article and additional information on how to deactivate your past installation/device so that you may use it on your new Windows installation can be found in this support article.  Further info on how to use the My Account feature to manage your licenses and devices can be found in this support article.

If you still have any trouble getting your license to work or getting it to show up in your account at My.Malwarebytes.com then please refer to the information in this support article which shows how to add an existing lifetime license key to your account.  If it still won't work for some reason then please contact Malwarebytes Support directly via the form on the bottom of this page and they will reset your license key so that you may activate it on your current system/Windows installation.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

Edited by Porthos
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rubised8535

rubised8535

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Posted (edited)

Bonsoir,

Après avoir fais toutes les manipulation que vous m'avez indiquées, impossible d'activer ma licence.

Ci joint capture image

Je n'arrive qu'a avoir la version premium Trial

Je ne m'en sort pas  , que faire ?

Avec tus mes remerciements

 

 

Edited by tetonbob
Removed images which contained license information
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rubised8535

rubised8535

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Bonjour,

Merci de votre aide, mais j'attend toujours une réponse et solution a mon problème et au ticket qui a été créé.

Cela est peut être normale ,car je pense que je ne suis pas le seul a avoir un problème.

Sincères salutations

Hello,


Thank you for your help, but I'm still waiting for an answer and solution to my problem and the ticket that was created.


This may be normal because I think I am not the only one who has a problem.


best regard

 

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exile360

exile360

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Posted

Hello again,

Yes, since the recent changes to the Malwarebytes licensing system there have been many customers with this problem but the Malwarebytes Support group will be able to help you.

I just want to make sure they have not overlooked your support ticket, so please provide the ticket number and I will get their attention to check on the status of your support request.

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