Malwarebytes Pro has been downgraded to Trial

[mikeflo69]

esterday my Pro version was still working and today I had to revert to a previous Windows image of April 23rd 2019 due to Windows issues  and I noticed Malwarebytes was no longer Pro but Trial version and a bright orange box on the upper right corner that said "Upgrade Now" and on the left a blue box that said "Activate License". 

Well, since a have a PDF copy from Cleverbridge who is the e-commerce seller for Malwarebytes Corporation or so it was back in November 23, 2013 and provides me with an ID# and a Key#, that still worked last time I had to upgrade my OS on my computer.  I said no problem, I will press the blue activate button, enter my key and check box below that says "My license came with a License ID". Well it said I had exceeded maximum installations as in the attached picture.  I didn't not reinstalled by did a re-imaging of my OS from last month Windows backup, where Malwarebytes Pro was installed and working. 

My license was a lifetime license and now mysteriously downgraded to trial. What gives?

[mikeflo69]

My Malwarebytes Anti-Malware Pro Order reference # is 52667498. Mind you this was bought directly through Malwarebytes Corporation website and registration provide by Cleverbridge.

[exile360]

Greetings,

I would recommend signing up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license (this makes synchronizing your license key to your account much easier) and then using the available options there to deactivate any past installation/device to free up your license once more so that you may activate the software with your license key.  Instructions on signing up can be found in this support article and additional information on how to deactivate your past installation/device so that you may use it on your new Windows installation can be found in this support article.  Further info on how to use the My Account feature to manage your licenses and devices can be found in this support article.

If you still have any trouble getting your license to work or getting it to show up in your account at My.Malwarebytes.com then please refer to the information in this support article which shows how to add an existing lifetime license key to your account.  If it still won't work for some reason then please contact Malwarebytes Support directly via the form on the bottom of this page and they will reset your license key so that you may activate it on your current system/Windows installation.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

[mikeflo69]

Thanks exile360 I followed your instructions and since I have program installed on two different computers, I used the email I purchased for the one in question as you instructed and found the registered Malwarebytes and deactivated it.  That fixed the problem, I clicked activate and it took my old license information and the program is now been activated to Premium.  Again thank you so much for the assistance.

[exile360]

Excellent, you're very welcome.  I'm glad you were able to get the problem resolved and that Malwarebytes is back up and running on your new install.  If there is anything else you need our help with please don't hesitate to ask.