Adware Keeps Reappearing

[ReinHeydrich]

I decides to install Malwarebyte beacause windows defender couldn't remove the threat. I removed the adware that goes by the name Adware.Mail.Ru.BatBitRst then when i restarted my computer, it reappears.

[Maurice Naggar]

Hi, 

I will be helping and guiding you, going forward.
IF this machine runs on Windows XP, please stop and tell me about that.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

[Maurice Naggar]

In addition, also see & read the top 3 sections of this article

 

[ReinHeydrich]

Here is the file

mbst-grab-results.zip

[Maurice Naggar]

Thank you for the support tool report.  The adware trace is a leftover in Chrome preference area.

[ 1 ]

I would like you to  run the cleanup tool from Chrome - https://www.google.com/chrome/cleanup-tool/
It is made specifically by Chrome to cleanup Chrome browser.

[ 2 ]

I would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and  any other open web browser after you have saved the Adwcleaner and before you start Adwcleaner.

 

 

Please download the current release for Malwarebytes AdwCleaner from here:
https://downloads.malwarebytes.com/file/adwcleaner

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Now, click Settings button.

Look on the Application tab. Look on the right, and click to OFF on the "Reset Winsock" ( so that it shows OFF.)

 

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.

 

You should then see a screen showing "Scan results".

Review what is listed. If something is listed that you know for sure is safe, then for that line, click the check-box on the left so that it is un-checked.

(NOTE, clicking the small right pointed little arrow, will cause the screen to refresh & show all line items . )

 

When ready, click on the button "Clean and repair".

If prompted to restart then click on "Clean & Restart Now".

 

When You see screen with "Your cleanup is complete", click on the View Log file button.

It should then show as a open window in your text editor ( normally Notepad).

Do a File >> Save As, given it a unique name and Save to your Desktop or some other permanent folder.

Kindly provide a copy of that run report. Attach it with reply.

 

When done with Adwcleaner, click the X button to Exit out.

Thank you.

[ReinHeydrich]

My adwcleaner does not have the "scan results button" and i'm using the 7.3.0 version.

[Maurice Naggar]

Yes, 7.3.0  is the current Adwcleaner.

Point is, did you finish all phases of Adwcleaner ?    what did it find, if anything?  can we get a copy of the report for review.

Start Adwcleaner.

Click the button marked Log Files.

Look for the most recently dated one with Cnn  ( where nn stands for a 2 digit number)

we want the highest number C report   ( the one also with latest date).

Double click that line.  It will open a copy in your Text Editor   ( like Notepad).

You can if you want, COPY all lines from there, and Paste into a Reply.

[ReinHeydrich]

The highest C is C03

[Maurice Naggar]

Would you please, then, get a copy of that C03  and paste it back in a reply.    So I can see what it found.

I also would like for you to advise as to how things are now, at this point.

[ReinHeydrich]

Mail.ru is still here. Reappears from time to time.

AdwCleaner[C03].txt

[Maurice Naggar]

Thank you for the copy of the Adwcleaner report.

I know this list is long, but you will find it very helpful with your end goal.

Before you begin this next set of procedures, it is highly suggested to a ) Close and save all open work documents.
b) Close and EXIT out of your other open programs.
c) Use the windows Start Menu and do a RESTART.

Let the new session settle in and then do what follows.
Start Malwarebytes.

Click Settings. Click Protection tab & scroll down to Scan options.
( use the scroll bar at the right as needed).
Be sure *Scan within archives* is set to OFF.

On the section "Potential Threat Protection"
look down at the one "Potentially Unwanted Programs (PUPs)" look and make sure it is set to
"Always detect PUPS ".

and

look down at the one "Potential Unwanted Modifications (PUM)" look and make sure it is set to
"Always detect PUM ".

and
scroll all the way down to the section Automatic Quarantine
On the line "Automatically quarantine detected malware" be sure it is ON



Then once all set there, click on SCAN button
Then insure Threat scan has a check mark. Then click Start scan.
Review the results list.
Then I would suggest you make sure all lines have a check mark

To that end, if you click the very top left checkbox you can force all lines to be selected for removal. Be sure each line is checked.

 

 

Then you can proceed to click on the blue button Quarantine selected.

Let me know how it goes.
In Malwarebytes.
Click the Reports button ( on the left )
Look for the "Scan Report" that has the most recent Date and time.

When located, click the check box for it and click on View Report.
Then click the Export button at the bottom left.
Then select Text File (*.txt)

Put in a name for that file and remember where the file is created.

Then attach that file with your email.
Thank you.

[ReinHeydrich]

ScanReport.txt

[Maurice Naggar]

Thanks for the scan report.   This run has taken care of the Chrome user data default secure preference.

[ReinHeydrich]

Yet, today, it reappeared. Is there any way to permanently delete everything

 

[Maurice Naggar]

I regret to hear that news.   One good way to not have all that issue, is, to use a browser other than Google Chrome.

Here is what I suggest for Chrome.
[ 1 ]
I need you to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".

[ 2 ]
The next thing I would like you to do is to run the cleanup tool from Chrome - https://www.google.com/chrome/cleanup-tool/
It is made specifically by Chrome to cleanup Chrome browser.

[ 3 ]
Reset Your Browser Settings

1.    In the top-right corner of the browser window, click the "Chrome Menu" icon (Three horizontal lines)
2.    Select "Settings".
3.    At the bottom, click "advanced "
4.    Scroll down until you see "Reset", Then click where it says "restore settings to their original defaults".
5.    In the dialog that appears, click "Reset".

 

[AdvancedSetup]

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